Customer Service Manager Jobs in Monroe, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Toledo, OH (18 miles from Monroe, MI)
- 20 hours ago
- Toledo, OH (18 miles from Monroe, MI)
- 20 hours ago
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
- Toledo, OH (18 miles from Monroe, MI)
- 3 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Rossford, OH (23 miles from Monroe, MI)
- 8 days ago
- Rossford, OH (23 miles from Monroe, MI)
- 8 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Client Service Manager - Personal Insurance
- Toledo, OH (18 miles from Monroe, MI)
- 8 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 8 days ago
The Opportunity The Client Service Manager will consistently provide the highest level of day-to-day client service to Personal Lines clients. This individual will help grow the assigned book and...
Remote WorkRetail Customer Service Supervisor
- Holland, OH (23 miles from Monroe, MI)
- 15 days ago
- Holland, OH (23 miles from Monroe, MI)
- 15 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Client Service Manager - Transportation Commercial Insurance
- Toledo, OH (18 miles from Monroe, MI)
- 15 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 15 days ago
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
Client Service Manager - Small Commercial Insurance
- Toledo, OH (18 miles from Monroe, MI)
- 15 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 15 days ago
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
- Toledo, OH (17 miles from Monroe, MI)
- 23 days ago
- Toledo, OH (17 miles from Monroe, MI)
- 23 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Taylor, MI (24 miles from Monroe, MI)
- 24 days ago
- Taylor, MI (24 miles from Monroe, MI)
- 24 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Client Service Manager - Commercial Insurance
- Toledo, OH (18 miles from Monroe, MI)
- 30+ days ago
- Toledo, OH (18 miles from Monroe, MI)
- 30+ days ago
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
- New Boston, MI (15 miles from Monroe, MI)
- 30+ days ago
- New Boston, MI (15 miles from Monroe, MI)
- 30+ days ago
Company: US3088 Sygma Detroit (The Sygma Network, Inc) Sales Territory: None Zip Code: 48162 Travel Percentage: Up to 25% COMPENSATION INFORMATION: The pay range provided is not indicative of...
The Field Account Manager acts as a service-focused representative on behalf of The SYGMA Network within an assigned territory. Maintains contacts and relationships with SYGMA Customers and works...
Commercial Client Service Manager - Real Estate Insurance
- Toledo, OH (18 miles from Monroe, MI)
- 45+ days ago
- Toledo, OH (18 miles from Monroe, MI)
- 45+ days ago
The Opportunity: Responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while...
- Woodhaven, MI (19 miles from Monroe, MI)
- 60+ days ago
- Woodhaven, MI (19 miles from Monroe, MI)
- 60+ days ago
Store - DET-WOODHAVEN, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Senior Client Service Manager - Employee Benefits
- Toledo, OH (18 miles from Monroe, MI)
- 60+ days ago
- Toledo, OH (18 miles from Monroe, MI)
- 60+ days ago
The Opportunity: The Senior Client Service Manager is responsible for supporting and collaborating with Client Executives and Service Leader regarding client employee communication initiatives,...
Demographic Data for Monroe, MI
Moving to Monroe, MI? Find some basic demographic data about Monroe, MI below.
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Salary for Customer Service Manager Jobs in Monroe, MI
Highest Education Level
Customer Service Managers in Monroe, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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