Customer Service Manager Jobs in Lansing, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
What makes you stand out: Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required)....
Administrator, Customer Service - Device (French Bilingual)
- Lansing, MI
- 3 days ago
- Lansing, MI
- 3 days ago
The Customer Service Device Administrator supports the Device Capital business and both internal and external customers with all aspects of ordering, invoicing and asset management tracking. Due...
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkCUSTOMER SERVICE ADMINISTRATOR -- JOIN A TEAM THAT FEELS LIKE FAMILY!**?? *Location: Lansing, MI* |?? *Full-Time* |?? *$18--$21/hr*Are you someone who thrives on solving problems, helping people,...
What makes you stand out: Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required)....
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote Work- East Lansing, MI (6 miles from Lansing, MI)
- 8 days ago
- East Lansing, MI (6 miles from Lansing, MI)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- East Lansing, MI (6 miles from Lansing, MI)
- 28 days ago
- East Lansing, MI (6 miles from Lansing, MI)
- 28 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- East Lansing, MI (6 miles from Lansing, MI)
- 30+ days ago
- East Lansing, MI (6 miles from Lansing, MI)
- 30+ days ago
GC US 902, Inc. East Lansing, Michigan. Client Relations Manager. Requirement: Master's degree or higher in a communication related field, AND 12 months plus Experience with Inszoom,...
Datavant Client Success Manager in Lansing , Michigan Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by...
Checkmarx Customer Success Manager in Lansing , Michigan Customer Success Manager US- Remote Customer Services Full time Office Checkmarx is the enterprise application security leader and the host...
Demographic Data for Lansing, MI
Moving to Lansing, MI? Find some basic demographic data about Lansing, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Lansing, MI
Highest Education Level
Customer Service Managers in Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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