Customer Service Manager Jobs in Lansing, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
PT Customer Experience Manager (Temporary)
- Michaels Stores
- Lansing, MI
- 23 hours ago
- Lansing, MI
- 23 hours ago
Store - LANSING-DELTA TOWNSHIP, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part TimeLocation: Lansing, MI, United States Share: Quick Apply Now Save Job Saved Description Objective This position is responsible for developing new customer relationships and facilitating sales...
In PersonClient Services Director Anywhere Type: Permanent Category: Sales Workplace Type: Remote Date Posted: 04/23/2026 Shortcut: Description Recommended Jobs Position Title: Manager to Director Client...
RemoteAirport Ramp/Customer Service Supervisor - LAN
- Unifi Aviation, LLC
- Lansing, MI
- 30+ days ago
- Lansing, MI
- 30+ days ago
General information Job Title Airport Ramp/Customer Service Supervisor - LAN Date Thursday, April 30, 2026 Entity Unifi Aviation, LLC State Michigan City Lansing Base Pay Rate: $ 17.58 Full/Part...
In PersonAssociate Customer Success Manager
- Verint Systems, Inc.
- Lansing, MI
- 45+ days ago
- Lansing, MI
- 45+ days ago
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering...
In PersonJoin Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud...
In PersonCustomer Service Lead - Part-Time
- Burlington Coat Factory Corporation
- Lansing, MI
- 60+ days ago
- Lansing, MI
- 60+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeDemographic Data for Lansing, MI
Moving to Lansing, MI? Find some basic demographic data about Lansing, MI below.
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Salary for Customer Service Manager Jobs in Lansing, MI
Highest Education Level
Customer Service Managers in Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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