Customer Service Representative Jobs in Lansing, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
About the Role** **_Location: Remote - Michigan residents_** Are you good at communicating with people and have a knack for handling the details? Would you like to work a Monday-through-Friday...
Remote WorkCustomer Service Representative
- East Lansing, MI (6 miles from Lansing, MI)
- 1 day ago
- East Lansing, MI (6 miles from Lansing, MI)
- 1 day ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely...
- Okemos, MI (6 miles from Lansing, MI)
- 4 days ago
- Okemos, MI (6 miles from Lansing, MI)
- 4 days ago
Client Service Associate Location US-WY-Casper ID 2025-7522 Category Branch Office Support Position Type Regular | Full Time Work Type Onsite Why Stifel Stifel strives for a culture that puts its...
Pharmacy Customer Service Associate
- Saint Johns, MI (18 miles from Lansing, MI)
- 6 days ago
- Saint Johns, MI (18 miles from Lansing, MI)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Government Programs Customer Service Representative
- Okemos, MI (6 miles from Lansing, MI)
- 6 days ago
- Okemos, MI (6 miles from Lansing, MI)
- 6 days ago
Training will be hybrid.**At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by...
Bilingual Spanish Customer Service Representative - Remote
- Lansing, MI
- 7 days ago
- Lansing, MI
- 7 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkJob Requirement Outbound Inbound calls Call Support Call Centre Customer Support Customer Representative Outbound Inbound calls Call Support Call Centre Customer Support Customer Representative
- Okemos, MI (6 miles from Lansing, MI)
- 10 days ago
- Okemos, MI (6 miles from Lansing, MI)
- 10 days ago
Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients,...
Treasury Customer Service Representative 6-E8 (State Agency Collections)
- Dimondale, MI (8 miles from Lansing, MI)
- 10 days ago
- Dimondale, MI (8 miles from Lansing, MI)
- 10 days ago
6 or one year equivalent to a Treasury Customer Service Representative 7....
Retail Customer Service Cashier
- Grand Ledge, MI (10 miles from Lansing, MI)
- 11 days ago
- Grand Ledge, MI (10 miles from Lansing, MI)
- 11 days ago
Req ID: 459018 Address: 7300 West Grand River Avenue Grand Ledge, MI, 48837 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible...
Retail Customer Service Cashier
- Springport, MI (24 miles from Lansing, MI)
- 11 days ago
- Springport, MI (24 miles from Lansing, MI)
- 11 days ago
Req ID: 459013 Address: 18720 Partello Rd. Marshall, MI, 49068 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
OBJECTIVE LiveChat Customer Support Representative Objective To support customers as an extension of the Home Office by providing online service, quotes, and sales to existing and potential...
Job ID Number** R5163 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...
Demographic Data for Lansing, MI
Moving to Lansing, MI? Find some basic demographic data about Lansing, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Lansing, MI
Highest Education Level
Customer Service Representatives in Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »