Customer Service Manager Jobs in Howell, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fenton, MI (15 miles from Howell, MI)
- 6 hours ago
- Fenton, MI (15 miles from Howell, MI)
- 6 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Ann Arbor, MI (21 miles from Howell, MI)
- 4 days ago
- Ann Arbor, MI (21 miles from Howell, MI)
- 4 days ago
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
Customer Care Coordinator - Order Experience I
- Brighton, MI (8 miles from Howell, MI)
- 4 days ago
- Brighton, MI (8 miles from Howell, MI)
- 4 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
Retail Customer Service Supervisor
- Commerce Township, MI (20 miles from Howell, MI)
- 4 days ago
- Commerce Township, MI (20 miles from Howell, MI)
- 4 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Novi, MI (20 miles from Howell, MI)
- 4 days ago
- Novi, MI (20 miles from Howell, MI)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Fulltime Customer Service Supervisor
- Ann Arbor, MI (21 miles from Howell, MI)
- 6 days ago
- Ann Arbor, MI (21 miles from Howell, MI)
- 6 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Brighton, MI (8 miles from Howell, MI)
- 9 days ago
- Brighton, MI (8 miles from Howell, MI)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Position Description...
- Fenton, MI (15 miles from Howell, MI)
- 11 days ago
- Fenton, MI (15 miles from Howell, MI)
- 11 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Chelsea, MI (18 miles from Howell, MI)
- 11 days ago
- Chelsea, MI (18 miles from Howell, MI)
- 11 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Lead - Part-Time
- Brighton, MI (8 miles from Howell, MI)
- 19 days ago
- Brighton, MI (8 miles from Howell, MI)
- 19 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Experience Manager PT Commerce, MI
- Commerce Township, MI (20 miles from Howell, MI)
- 45+ days ago
- Commerce Township, MI (20 miles from Howell, MI)
- 45+ days ago
Store - DET-COMMERCE TOWNSHIP, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Client Service Manager- Employee Benefits
- Ann Arbor, MI (21 miles from Howell, MI)
- 60+ days ago
- Ann Arbor, MI (21 miles from Howell, MI)
- 60+ days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
Part-time Customer Experience Manager
- Ann Arbor, MI (21 miles from Howell, MI)
- 90+ days ago
- Ann Arbor, MI (21 miles from Howell, MI)
- 90+ days ago
Store - ANN ARBOR, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Professional II - Ann Arbor, MI - Onsite
- Ann Arbor, MI (21 miles from Howell, MI)
- 90+ days ago
- Ann Arbor, MI (21 miles from Howell, MI)
- 90+ days ago
As the Customer Service Professional, you will be responsible for processing orders and communicating with customers and internal departments to ensure on-time delivery. As a Customer Service...
Demographic Data for Howell, MI
Moving to Howell, MI? Find some basic demographic data about Howell, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Howell, MI
Highest Education Level
Customer Service Managers in Howell, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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