Customer Service Manager Jobs in Grandville, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Grand Rapids, MI (8 miles from Grandville, MI)
- 19 hours ago
- Grand Rapids, MI (8 miles from Grandville, MI)
- 19 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonCustomer Service Center Manager
- Choice One Bank
- Sparta, MI (19 miles from Grandville, MI)
- 7 days ago
- Sparta, MI (19 miles from Grandville, MI)
- 7 days ago
Experience and/or Education Minimum of five (5) to seven (7) years of banking experience or equivalent education required Minimum of three (3) to five (5) years of Call Center Management experience...
In Person- Whole Foods Market
- Kentwood, MI (7 miles from Grandville, MI)
- 7 days ago
- Kentwood, MI (7 miles from Grandville, MI)
- 7 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- SpartanNash
- Byron Center, MI (6 miles from Grandville, MI)
- 8 days ago
- Byron Center, MI (6 miles from Grandville, MI)
- 8 days ago
Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store....
In PersonClient Service Manager - Commercial Lines
- Grand Rapids, MI (8 miles from Grandville, MI)
- 13 days ago
- Grand Rapids, MI (8 miles from Grandville, MI)
- 13 days ago
Apply Now Introduction At Gallagher, we help clients face risk with confidence because we believe th when businesses are protected, theyre free to grow, lead, and innove. Youll be backed by our...
In PersonCustomer Service Department Manager
- Meijer
- Hudsonville, MI (5 miles from Grandville, MI)
- 14 days ago
- Hudsonville, MI (5 miles from Grandville, MI)
- 14 days ago
As a family company, we serve people and communities. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development....
In PersonCustomer Service Coordinator, Full Time
- 1016 Meijer Great Lakes LP
- Grand Rapids, MI (8 miles from Grandville, MI)
- 27 days ago
- Grand Rapids, MI (8 miles from Grandville, MI)
- 27 days ago
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development....
In Person Full TimeCustomer Service Coordinator, Full Time
- Meijer
- Walker, MI (11 miles from Grandville, MI)
- 28 days ago
- Walker, MI (11 miles from Grandville, MI)
- 28 days ago
As a family company, we serve people and communities. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development....
In Person Full TimeFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Grandville, MI
- 30+ days ago
- Grandville, MI
- 30+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full Time- SpartanNash Associates, LLC
- Holland, MI (17 miles from Grandville, MI)
- 30+ days ago
- Holland, MI (17 miles from Grandville, MI)
- 30+ days ago
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a...
In Person- SpartanNash
- Holland, MI (17 miles from Grandville, MI)
- 30+ days ago
- Holland, MI (17 miles from Grandville, MI)
- 30+ days ago
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Grandville, MI
- 45+ days ago
- Grandville, MI
- 45+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeService Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store....
In PersonProduction Planning & Client Relations Manager
- TotalEnergies
- Grand Rapids, MI (8 miles from Grandville, MI)
- 60+ days ago
- Grand Rapids, MI (8 miles from Grandville, MI)
- 60+ days ago
Activities ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution. Collaborate with Production, Planning,...
In PersonCustomer Service Coordinator, Order Fulfillment
- Amynta Group
- Grand Rapids, MI (8 miles from Grandville, MI)
- 60+ days ago
- Grand Rapids, MI (8 miles from Grandville, MI)
- 60+ days ago
Were thrilled that you are interested in joining us here at the Amynta Group! Customer Service Coordinator, Order FulfillmentCustomer Service Coordinator, Order Fulfillment The Amynta Group (the...
In PersonDemographic Data for Grandville, MI
Moving to Grandville, MI? Find some basic demographic data about Grandville, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Grandville, MI
Highest Education Level
Customer Service Managers in Grandville, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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