Customer Service Manager Jobs in Fenton, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager - Commercial Lines
- Arthur J Gallagher & Co.
- Fenton, MI
- 23 hours ago
- Fenton, MI
- 23 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
HybridFull-Time Customer Service Supervisor
- Kohl's Corp.
- Auburn Hills, MI (24 miles from Fenton, MI)
- 5 days ago
- Auburn Hills, MI (24 miles from Fenton, MI)
- 5 days ago
Role Specific Information Required Open Availability Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working...
In Person Full TimeFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Lake Orion, MI (24 miles from Fenton, MI)
- 7 days ago
- Lake Orion, MI (24 miles from Fenton, MI)
- 7 days ago
Required Open Availability About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent...
In Person Full TimeAccount Manager - Power Systems Rental
- MacAllister
- Novi, MI (23 miles from Fenton, MI)
- 7 days ago
- Novi, MI (23 miles from Fenton, MI)
- 7 days ago
Location: Novi, MI, United States Share: Quick Apply Now Save Job Saved Description Objective This position is responsible for developing new customer relationships and facilitating sales growth...
In PersonPart-time Customer Experience Manager
- Michaels Stores
- Brighton, MI (13 miles from Fenton, MI)
- 14 days ago
- Brighton, MI (13 miles from Fenton, MI)
- 14 days ago
Store - DET-BRIGHTON, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Michaels Stores
- Flint, MI (16 miles from Fenton, MI)
- 14 days ago
- Flint, MI (16 miles from Fenton, MI)
- 14 days ago
Store - FLINT, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
In Person- Michaels Stores
- Commerce Township, MI (17 miles from Fenton, MI)
- 14 days ago
- Commerce Township, MI (17 miles from Fenton, MI)
- 14 days ago
Store - DET-COMMERCE TOWNSHIP, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person- Trijicon, Inc
- Wixom, MI (20 miles from Fenton, MI)
- 16 days ago
- Wixom, MI (20 miles from Fenton, MI)
- 16 days ago
The Manager of Customer Service is responsible for leading and overseeing the customer service team to ensure exceptional support experiences for customers across all communication channels. This...
In Person- Road Commission for Oakland County
- Waterford, MI (21 miles from Fenton, MI)
- 30+ days ago
- Waterford, MI (21 miles from Fenton, MI)
- 30+ days ago
The Director, Customer Services directs, plans, and coordinates operational activities for the Customer Services department along with devising policies and strategies to meet Road Commission for...
In Person- CGC Water
- Howell, MI (15 miles from Fenton, MI)
- 30+ days ago
- Howell, MI (15 miles from Fenton, MI)
- 30+ days ago
We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities. Our goal is to be...
In PersonSenior Client Service Manager - Commercial Lines
- Gallagher
- Novi, MI (23 miles from Fenton, MI)
- 30+ days ago
- Novi, MI (23 miles from Fenton, MI)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonDemographic Data for Fenton, MI
Moving to Fenton, MI? Find some basic demographic data about Fenton, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Fenton, MI
Highest Education Level
Customer Service Managers in Fenton, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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