Customer Service Manager Jobs in Detroit, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Livonia, MI (15 miles from Detroit, MI)
- 1 day ago
- Livonia, MI (15 miles from Detroit, MI)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices....
- Bloomfield, MI (17 miles from Detroit, MI)
- 1 day ago
- Bloomfield, MI (17 miles from Detroit, MI)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Experience Manager - Victoria's Secret - Oakland - Troy, MI
- Troy, MI (18 miles from Detroit, MI)
- 5 days ago
- Troy, MI (18 miles from Detroit, MI)
- 5 days ago
Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to...
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company...
The Client Relations Director is responsible for managing a set of clients and the relationships with those clients. This position is responsible for the overall management, servicing,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Detroit, MI
- 8 days ago
- Detroit, MI
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Senior Client Success Manager - Programmatic at Zeta Global Illinois, United States; Michigan, United States WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages...
- Farmington Hills, MI (20 miles from Detroit, MI)
- 12 days ago
- Farmington Hills, MI (20 miles from Detroit, MI)
- 12 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Senior Manager, Client Services and Lifestyle Team A boutique investment firm based in Detroit, MI has created a new role to develop and lead a team of talented individuals who provide 360 support...
- Troy, MI (18 miles from Detroit, MI)
- 15 days ago
- Troy, MI (18 miles from Detroit, MI)
- 15 days ago
Client Relationship Manager About the Role: As a vital member of our team, the Client Relationship Manager plays a pivotal role in ensuring the seamless delivery of high-quality products and...
- Bloomfield Hills, MI (17 miles from Detroit, MI)
- 16 days ago
- Bloomfield Hills, MI (17 miles from Detroit, MI)
- 16 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Flat Rock, MI (20 miles from Detroit, MI)
- 17 days ago
- Flat Rock, MI (20 miles from Detroit, MI)
- 17 days ago
Location: Flat Rock - Store 177: 220 North Highland Lake Road Flat Rock NC 28731 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Canton, MI (21 miles from Detroit, MI)
- 24 days ago
- Canton, MI (21 miles from Detroit, MI)
- 24 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Demographic Data for Detroit, MI
Moving to Detroit, MI? Find some basic demographic data about Detroit, MI below.
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Salary for Customer Service Manager Jobs in Detroit, MI
Highest Education Level
Customer Service Managers in Detroit, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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