Customer Service Manager Jobs in Commerce Township, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fenton, MI (17 miles from Commerce Township, MI)
- 23 hours ago
- Fenton, MI (17 miles from Commerce Township, MI)
- 23 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Livonia, MI (16 miles from Commerce Township, MI)
- 3 days ago
- Livonia, MI (16 miles from Commerce Township, MI)
- 3 days ago
Customer Care Supervisor Cabinetworks Group - 2.7 Livonia, MI Job Details Full-time $60,000 - $68,000 a year 9 hours ago Qualifications Customer service Filing Mid-level SOX Microsoft Office...
Customer Care Coordinator - Order Experience I
- Brighton, MI (12 miles from Commerce Township, MI)
- 5 days ago
- Brighton, MI (12 miles from Commerce Township, MI)
- 5 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
Retail Customer Service Supervisor
- Commerce Township, MI
- 5 days ago
- Commerce Township, MI
- 5 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Farmington Hills, MI (7 miles from Commerce Township, MI)
- 5 days ago
- Farmington Hills, MI (7 miles from Commerce Township, MI)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Retail Customer Service Supervisor (Front End Supervisor)
- Madison Heights, MI (20 miles from Commerce Township, MI)
- 7 days ago
- Madison Heights, MI (20 miles from Commerce Township, MI)
- 7 days ago
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
- Brighton, MI (12 miles from Commerce Township, MI)
- 9 days ago
- Brighton, MI (12 miles from Commerce Township, MI)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Position Description...
Customer Service Lead - Part-Time
- Southfield, MI (12 miles from Commerce Township, MI)
- 10 days ago
- Southfield, MI (12 miles from Commerce Township, MI)
- 10 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Fenton, MI (17 miles from Commerce Township, MI)
- 12 days ago
- Fenton, MI (17 miles from Commerce Township, MI)
- 12 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Westland, MI (18 miles from Commerce Township, MI)
- 12 days ago
- Westland, MI (18 miles from Commerce Township, MI)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Coordinator - Bilingual (Mandarin)
- Troy, MI (17 miles from Commerce Township, MI)
- 17 days ago
- Troy, MI (17 miles from Commerce Township, MI)
- 17 days ago
Total Quality Logistics** Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,...
Customer Success Manager (North East US)
- Birmingham, MI (14 miles from Commerce Township, MI)
- 19 days ago
- Birmingham, MI (14 miles from Commerce Township, MI)
- 19 days ago
Customer Success Manager (North East US) OneStream Software $105,000-$120,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. life...
Remote Work- Farmington Hills, MI (7 miles from Commerce Township, MI)
- 45+ days ago
- Farmington Hills, MI (7 miles from Commerce Township, MI)
- 45+ days ago
Now Hiring: Healthcare Client Service Manager Centria Healthcare | In-Home Care | Michigan-Based Do you have experience in logistics, customer service, or healthcare operations? Are you great at...
- Livonia, MI (16 miles from Commerce Township, MI)
- 45+ days ago
- Livonia, MI (16 miles from Commerce Township, MI)
- 45+ days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Customer Experience Manager PT Commerce, MI
- Commerce Township, MI
- 45+ days ago
- Commerce Township, MI
- 45+ days ago
Store - DET-COMMERCE TOWNSHIP, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Demographic Data for Commerce Township, MI
Moving to Commerce Township, MI? Find some basic demographic data about Commerce Township, MI below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Commerce Township, MI
Highest Education Level
Customer Service Managers in Commerce Township, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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