Customer Service Manager Jobs in Canton, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Retail Customer Service Supervisor-Part Time (cashier)
- Ann Arbor, MI (19 miles from Canton, MI)
- 1 day ago
- Ann Arbor, MI (19 miles from Canton, MI)
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Fulltime Customer Service Supervisor(Cashier)
- Ann Arbor, MI (19 miles from Canton, MI)
- 2 days ago
- Ann Arbor, MI (19 miles from Canton, MI)
- 2 days ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...
- Detroit, MI (21 miles from Canton, MI)
- 3 days ago
- Detroit, MI (21 miles from Canton, MI)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Livonia, MI (6 miles from Canton, MI)
- 4 days ago
- Livonia, MI (6 miles from Canton, MI)
- 4 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Organize and process incoming client samples and maintain records. Resolve any sample receipt issues with clients. Communicate project schedules to clients. Prepare and complete reports for...
Customer Service Manager Full Time
- Allen Park, MI (15 miles from Canton, MI)
- 6 days ago
- Allen Park, MI (15 miles from Canton, MI)
- 6 days ago
Store - DET-ALLEN PARK, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - Canton, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Detroit, MI (21 miles from Canton, MI)
- 8 days ago
- Detroit, MI (21 miles from Canton, MI)
- 8 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Part time Customer Experience Manager
- Ann Arbor, MI (19 miles from Canton, MI)
- 10 days ago
- Ann Arbor, MI (19 miles from Canton, MI)
- 10 days ago
Store - ANN ARBOR, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Berkley, MI (19 miles from Canton, MI)
- 11 days ago
- Berkley, MI (19 miles from Canton, MI)
- 11 days ago
Client Service Coordinator Location: Berkley, MI Position Type: Full-Time Hours: M-W 9-5 Th 11:30-8:30 Sun 11-2:30 R eports To: Executive Director Important: Demonstrated knowledge of Jewish...
- Dearborn Heights, MI (11 miles from Canton, MI)
- 12 days ago
- Dearborn Heights, MI (11 miles from Canton, MI)
- 12 days ago
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
Retail Fultime Customer Service Supervisor Retail Fultime Customer Service Supervisor
- Ann Arbor, MI (19 miles from Canton, MI)
- 12 days ago
- Ann Arbor, MI (19 miles from Canton, MI)
- 12 days ago
Retail Fultime Customer Service Supervisor TJX Companies 3.5 ( ) Ann Arbor, MI Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and...
Retail Part Time Customer Service Supervisor Retail Part Time Customer Service Supervisor
- Ann Arbor, MI (19 miles from Canton, MI)
- 12 days ago
- Ann Arbor, MI (19 miles from Canton, MI)
- 12 days ago
Retail Part Time Customer Service Supervisor TJX Companies 3.5 ( ) Ann Arbor, MI Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly...
Demographic Data for Canton, MI
Moving to Canton, MI? Find some basic demographic data about Canton, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Canton, MI
Highest Education Level
Customer Service Managers in Canton, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »