Call Center Representative Jobs in Canton, MI

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 19 Jobs

Call Center Representative - Livonia, MI

Livonia, MI (6 miles from Canton, MI)
22 hours ago

Livonia, MI (6 miles from Canton, MI)
22 hours ago

Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI! This is a full-time, on-site position where you'll assist callers by providing case updates and...

Call Center Specialist

Southfield, MI (15 miles from Canton, MI)
1 day ago

Southfield, MI (15 miles from Canton, MI)
1 day ago

Intake Specialist Mike Morse Law Firm is seeking a dedicated and detail-oriented Intake Specialist to join our team. The Intake Specialist will be responsible for managing initial client...

Call Center Representative

Ann Arbor, MI (19 miles from Canton, MI)
1 day ago

Ann Arbor, MI (19 miles from Canton, MI)
1 day ago

ESSENTIAL JOB FUNCTIONS: The following job functions may not be the responsibility of all Call Center Representative I's....

Call Center Specialist - Work From Home

Taylor, MI (13 miles from Canton, MI)
3 days ago

Taylor, MI (13 miles from Canton, MI)
3 days ago

FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...

Remote Work

Call Center Representative Hybrid

Brighton, MI (21 miles from Canton, MI)
4 days ago

Brighton, MI (21 miles from Canton, MI)
4 days ago

Call Center Representative - HYBRID Full Time Brighton, MI 48114 Posted 5 days ago Reliance One, Inc....

Client Relations Specialist

Detroit, MI (21 miles from Canton, MI)
6 days ago

Detroit, MI (21 miles from Canton, MI)
6 days ago

Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...

Remote Work

Call Center Representative

Dearborn, MI (15 miles from Canton, MI)
6 days ago

Dearborn, MI (15 miles from Canton, MI)
6 days ago

Purpose: The Call Center Scheduler is responsible for a variety of office tasks necessary to provide medical services at WWFHC. These tasks include, but are not limited to: appointment scheduling,...

Call Center Agent

Ferndale, MI (19 miles from Canton, MI)
8 days ago

Ferndale, MI (19 miles from Canton, MI)
8 days ago

When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference....

Patient Services Assistant / Call Center Rep

Ann Arbor, MI (19 miles from Canton, MI)
9 days ago

Ann Arbor, MI (19 miles from Canton, MI)
9 days ago

High School diploma or GED (higher education a plus) Minimum of 2 years of clerical, administrative, or front-desk experience Minimum of 2 years of customer service experience Call Center experience...

Call Center Representative I

Ann Arbor, MI (19 miles from Canton, MI)
9 days ago

Ann Arbor, MI (19 miles from Canton, MI)
9 days ago

Employment Type: Full time Shift: Day Shift Description: Details: This position is 100% on-site; there is no option to work remotely in this role. Only candidates with the ability to commute to...

Customer Care Associate

Wixom, MI (13 miles from Canton, MI)
12 days ago

Wixom, MI (13 miles from Canton, MI)
12 days ago

Overview The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV...

Lead Nurture Specialist (Call Center)

Detroit, MI (21 miles from Canton, MI)
12 days ago

Detroit, MI (21 miles from Canton, MI)
12 days ago

Reports To: Lead Nurture Supervisor Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual...

Contingent Call Center Representative

Ann Arbor, MI (19 miles from Canton, MI)
13 days ago

Ann Arbor, MI (19 miles from Canton, MI)
13 days ago

**ESSENTIAL JOB FUNCTIONS:** The following job functions may not be the responsibility of all Call Center Representative I's....

Contact Center Representative

Southfield, MI (15 miles from Canton, MI)
16 days ago

Southfield, MI (15 miles from Canton, MI)
16 days ago

At Cambio Communities, our people are at the heart of everything we do. We're dedicated to empowering our team with fulfilling careers, meaningful growth opportunities, and the chance to make a...

Contact Center Representative, Child Support

Livonia, MI (6 miles from Canton, MI)
19 days ago

Livonia, MI (6 miles from Canton, MI)
19 days ago

Added - 04/07/25Contact Center Representative, Child Support Administrative & ClericalLivonia, Michigan | Submit your Resume Job Description 1st Choice is seeking passionate and dedicated Child...

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Demographic Data for Canton, MI

Moving to Canton, MI? Find some basic demographic data about Canton, MI below.

Median Age

Average Household Income

Home Value vs Household Income in Canton, MI

Local

National

Total Population

98,659

Number of Businesses

1,673

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Canton, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Canton, MI offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Canton, MI

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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