Customer Service Manager Jobs in Wrentham, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager Trainee - Achieve July 2025
- Northborough, MA (23 miles from Wrentham, MA)
- 16 days ago
- Northborough, MA (23 miles from Wrentham, MA)
- 16 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Providence, RI (16 miles from Wrentham, MA)
- 9 hours ago
- Providence, RI (16 miles from Wrentham, MA)
- 9 hours ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Customer Experience Manager - Victoria's Secret - South Shore - Braintree, MA
- Braintree, MA (21 miles from Wrentham, MA)
- 1 day ago
- Braintree, MA (21 miles from Wrentham, MA)
- 1 day ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Providence, RI (16 miles from Wrentham, MA)
- 3 days ago
- Providence, RI (16 miles from Wrentham, MA)
- 3 days ago
Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital - Johnston Job Description Client Service Coordinator needed for Banfield Pet Hospital in Johnston, RI!...
- Providence, RI (16 miles from Wrentham, MA)
- 3 days ago
- Providence, RI (16 miles from Wrentham, MA)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Providence, RI (16 miles from Wrentham, MA)
- 3 days ago
- Providence, RI (16 miles from Wrentham, MA)
- 3 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkCustomer Service Manager $65,000 + Commission
- Canton, MA (15 miles from Wrentham, MA)
- 4 days ago
- Canton, MA (15 miles from Wrentham, MA)
- 4 days ago
un Customer Service Manager - $65,000 + Commission (Canton) CJ Environmental, Inc. image 1 of 1 15 Dan Road compensation: $65,000 annually + commissions + benefits employment type: experience level:...
Customer Care Coordinator - Delivery Scheduling I
- Taunton, MA (16 miles from Wrentham, MA)
- 5 days ago
- Taunton, MA (16 miles from Wrentham, MA)
- 5 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
- Taunton, MA (16 miles from Wrentham, MA)
- 5 days ago
- Taunton, MA (16 miles from Wrentham, MA)
- 5 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
- Brookline, MA (22 miles from Wrentham, MA)
- 6 days ago
- Brookline, MA (22 miles from Wrentham, MA)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Hudson, MA (24 miles from Wrentham, MA)
- 6 days ago
- Hudson, MA (24 miles from Wrentham, MA)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Framingham, MA (18 miles from Wrentham, MA)
- 7 days ago
- Framingham, MA (18 miles from Wrentham, MA)
- 7 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Junior Customer Care Coordinator
- Woonsocket, RI (7 miles from Wrentham, MA)
- 8 days ago
- Woonsocket, RI (7 miles from Wrentham, MA)
- 8 days ago
Junior Customer Care Coordinator Aleron United States, Rhode Island, Woonsocket Jun 20, 2025 Description Are you Junior Customer Care Coordinator who is looking to join one of the top companies in...
Customer Service Lead - Part-Time
- Natick, MA (16 miles from Wrentham, MA)
- 8 days ago
- Natick, MA (16 miles from Wrentham, MA)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Needham, MA (16 miles from Wrentham, MA)
- 9 days ago
- Needham, MA (16 miles from Wrentham, MA)
- 9 days ago
Overview The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer service...
Demographic Data for Wrentham, MA
Moving to Wrentham, MA? Find some basic demographic data about Wrentham, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Wrentham, MA
Highest Education Level
Customer Service Managers in Wrentham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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