Customer Service Representative Jobs in Wrentham, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 228 Jobs
TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Customer Service Representative - PT

  • Warwick, RI (24 miles from Wrentham, MA)
  • 10 days ago
  • Warwick, RI (24 miles from Wrentham, MA)
  • 10 days ago

$15.75/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...

Delivery Station Customer Service Associate, DSL

  • Canton, MA (15 miles from Wrentham, MA)
  • 4 hours ago
  • Canton, MA (15 miles from Wrentham, MA)
  • 4 hours ago

At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...

Medical Screener - Reception Technician (Customer Service)

  • Johnston, RI (17 miles from Wrentham, MA)
  • 8 hours ago
  • Johnston, RI (17 miles from Wrentham, MA)
  • 8 hours ago

The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...

Sr. Specialist, Customer Service

  • East Providence, RI (16 miles from Wrentham, MA)
  • 8 hours ago
  • East Providence, RI (16 miles from Wrentham, MA)
  • 8 hours ago

Sr. Specialist, Customer ServiceEast Providence, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Acts as first point of contact for consumer and small- to medium-sized...

Client Support Representative

  • East Providence, RI (16 miles from Wrentham, MA)
  • 8 hours ago
  • East Providence, RI (16 miles from Wrentham, MA)
  • 8 hours ago

Client Support RepresentativeEast Providence, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Client Service Representative position plays a vital role in delivering a...

Pharmacy Customer Service Associate

  • Taunton, MA (16 miles from Wrentham, MA)
  • 8 hours ago
  • Taunton, MA (16 miles from Wrentham, MA)
  • 8 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Account Representative

  • Brockton, MA (17 miles from Wrentham, MA)
  • 10 hours ago
  • Brockton, MA (17 miles from Wrentham, MA)
  • 10 hours ago

Ready to do your best work? Interested in a minimum starting hourly rate of $17.34 per hour - $20.40 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...

Customer Service - Donor Support Technician

  • Warwick, RI (24 miles from Wrentham, MA)
  • 11 hours ago
  • Warwick, RI (24 miles from Wrentham, MA)
  • 11 hours ago

The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...

Customer Service/Sales

  • Natick, MA (16 miles from Wrentham, MA)
  • 15 hours ago
  • Natick, MA (16 miles from Wrentham, MA)
  • 15 hours ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Customer Service/Sales ($16.00 an hour)

  • Marlborough, MA (22 miles from Wrentham, MA)
  • 15 hours ago
  • Marlborough, MA (22 miles from Wrentham, MA)
  • 15 hours ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Customer Service Rep - Patient Accounts, 40 hours, Days

  • Milford, MA (10 miles from Wrentham, MA)
  • 18 hours ago
  • Milford, MA (10 miles from Wrentham, MA)
  • 18 hours ago

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...

Customer Service Representative (remote)

  • Providence, RI (16 miles from Wrentham, MA)
  • 18 hours ago
  • Providence, RI (16 miles from Wrentham, MA)
  • 18 hours ago

CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....

Remote Work

Customer Service Rep(03750) - 223 Quincy Ave

  • Quincy, MA (22 miles from Wrentham, MA)
  • 20 hours ago
  • Quincy, MA (22 miles from Wrentham, MA)
  • 20 hours ago

Company Description Job Description Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You...

Customer Service Rep(03786) - 54 Main St

  • Marlborough, MA (22 miles from Wrentham, MA)
  • 20 hours ago
  • Marlborough, MA (22 miles from Wrentham, MA)
  • 20 hours ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...

Demographic Data for Wrentham, MA

Moving to Wrentham, MA? Find some basic demographic data about Wrentham, MA below.


Local
National
12,178
447
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Wrentham, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Wrentham, MA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Wrentham, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »