Customer Service Manager Jobs in Westford, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smyth Companies
- Wilmington, MA (13 miles from Westford, MA)
- 4 days ago
- Smyth Companies
- Wilmington, MA (13 miles from Westford, MA)
- 4 days ago
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....
Customer Service Administrator
- Wilmington, MA (13 miles from Westford, MA)
- 2 days ago
- Wilmington, MA (13 miles from Westford, MA)
- 2 days ago
Our client, a growing robotics and automation company located in Wilmington, MA, is seeking a Customer Service Administrator/Warranty Administrator for a hybrid role (3 days in office, 2 remote)....
Customer Service Manager (Nights And Weedends Part Time
- Everett, MA (23 miles from Westford, MA)
- 2 days ago
- Everett, MA (23 miles from Westford, MA)
- 2 days ago
Store - BOS-EVERETT, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Winter Hill, MA (22 miles from Westford, MA)
- 2 days ago
- Winter Hill, MA (22 miles from Westford, MA)
- 2 days ago
We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success....
Senior Manager of Client Services
- Merrimack, NH (18 miles from Westford, MA)
- 2 days ago
- Merrimack, NH (18 miles from Westford, MA)
- 2 days ago
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Overview What We Do: We calm...
- Charlestown, MA (23 miles from Westford, MA)
- 2 days ago
- Charlestown, MA (23 miles from Westford, MA)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Personal Lines Client Service Manager
- Wakefield, MA (20 miles from Westford, MA)
- 2 days ago
- Wakefield, MA (20 miles from Westford, MA)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Lynnfield, MA (21 miles from Westford, MA)
- 2 days ago
- Lynnfield, MA (21 miles from Westford, MA)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Client Services Manager, Home Health
- Wilmington, MA (13 miles from Westford, MA)
- 3 days ago
- Wilmington, MA (13 miles from Westford, MA)
- 3 days ago
Client Services Manager, Home Health BAYADA Home Health Care - 3.8 Wilmington, MA Job Details 10 hours ago Benefits Paid holidays Health insurance Dental insurance Employee assistance program...
- Somerville, MA (22 miles from Westford, MA)
- 3 days ago
- Somerville, MA (22 miles from Westford, MA)
- 3 days ago
"This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week." Tulip, the leader in frontline operations, is helping companies around the world...
- Brookline, MA (24 miles from Westford, MA)
- 4 days ago
- Brookline, MA (24 miles from Westford, MA)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Maynard, MA (11 miles from Westford, MA)
- 4 days ago
- Maynard, MA (11 miles from Westford, MA)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Framingham, MA (18 miles from Westford, MA)
- 5 days ago
- Framingham, MA (18 miles from Westford, MA)
- 5 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Full-Time Customer Service Supervisor
- Chelmsford, MA (4 miles from Westford, MA)
- 5 days ago
- Chelmsford, MA (4 miles from Westford, MA)
- 5 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Lexington, MA (14 miles from Westford, MA)
- 6 days ago
- Lexington, MA (14 miles from Westford, MA)
- 6 days ago
Mimecast is hiring for a Customer Success Manager in Lexington, MA! Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer...
Demographic Data for Westford, MA
Moving to Westford, MA? Find some basic demographic data about Westford, MA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Westford, MA
Highest Education Level
Customer Service Managers in Westford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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