Call Center Representative Jobs in Westford, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
IT Client Support Specialist Tufts University
- Somerville, MA (22 miles from Westford, MA)
- 4 days ago
- Somerville, MA (22 miles from Westford, MA)
- 4 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...
- Somerville, MA (22 miles from Westford, MA)
- 5 days ago
- Somerville, MA (22 miles from Westford, MA)
- 5 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts’ mission of teaching,...
- Woburn, MA (15 miles from Westford, MA)
- 8 days ago
- Woburn, MA (15 miles from Westford, MA)
- 8 days ago
Call Center Representative: Up to \$70,000-85,000! Rite Window, a proud company of the Renuity family, where innovation and excellence drive everything we do....
Triage Specialist/ Call Center Specialist II, Crisis Services - FSW
- Leominster, MA (17 miles from Westford, MA)
- 9 days ago
- Leominster, MA (17 miles from Westford, MA)
- 9 days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
- Lowell, MA (8 miles from Westford, MA)
- 17 days ago
- Lowell, MA (8 miles from Westford, MA)
- 17 days ago
At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....
- Bedford, NH (24 miles from Westford, MA)
- 17 days ago
- Bedford, NH (24 miles from Westford, MA)
- 17 days ago
Job Overview As a Call Center Representative, you'll be the voice and heart of our customer support operation....
Customer Relations Associate: Part-Time
- Berlin, MA (17 miles from Westford, MA)
- 19 days ago
- Berlin, MA (17 miles from Westford, MA)
- 19 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Call Center Associate 2nd Shift
- Northborough, MA (20 miles from Westford, MA)
- 22 days ago
- Northborough, MA (20 miles from Westford, MA)
- 22 days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkPharmacy Call Center Technician
- North Billerica, MA (7 miles from Westford, MA)
- 27 days ago
- North Billerica, MA (7 miles from Westford, MA)
- 27 days ago
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...
- Northborough, MA (20 miles from Westford, MA)
- 45+ days ago
- Northborough, MA (20 miles from Westford, MA)
- 45+ days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote Work- Newton, MA (20 miles from Westford, MA)
- 45+ days ago
- Newton, MA (20 miles from Westford, MA)
- 45+ days ago
Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech...
Call Center Representative - Lawrence
- Lawrence, MA (16 miles from Westford, MA)
- 60+ days ago
- Lawrence, MA (16 miles from Westford, MA)
- 60+ days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
SolutionHealth - Call Center Rep - Nashua Campus Call Center - Per Diem
- Nashua, NH (10 miles from Westford, MA)
- 90+ days ago
- Nashua, NH (10 miles from Westford, MA)
- 90+ days ago
Come work at the best place to give and receive care! Job Description: 8 Prospect Street Nashua NH The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. This is a per...
Demographic Data for Westford, MA
Moving to Westford, MA? Find some basic demographic data about Westford, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Westford, MA
Highest Education Level
Call Center Representatives in Westford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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