Customer Service Manager Jobs in Washington, MA

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-4 of 4 Jobs

Customer Service Supervisor

  • Berkshire Co-op Market
  • Great Barrington, MA (14 miles from Washington, MA)
  • 12 days ago
  • Great Barrington, MA (14 miles from Washington, MA)
  • 12 days ago

Customer Service Supervisor Berkshire Food Co-op ("BFC") Customer Service Supervisors aids the Customer Service Manager and Assistant Manager in the supervision of the day-to-day operations in the Customer...

In Person

Client Service Manager - Float

  • The Brien Center for Mental Health and S
  • Pittsfield, MA (12 miles from Washington, MA)
  • 13 days ago
  • Pittsfield, MA (12 miles from Washington, MA)
  • 13 days ago

Float role - covering North Adams and Pittsfield locations! Weekdays, 1st shift! Job Summary The Client Services Manager - Float/Coverage is a cross-trained, multi-site position that provides...

In Person

Customer Service Manager

  • Stop & Shop
  • Pittsfield, MA (12 miles from Washington, MA)
  • 30+ days ago
  • Pittsfield, MA (12 miles from Washington, MA)
  • 30+ days ago

We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success....

In Person

Manager, Customer Success - Apptio IBM

  • International Business Machines Corporation
  • Washington, MA
  • 30+ days ago
  • Washington, MA
  • 30+ days ago

Introduction This position is part of Apptio's Extended Leadership Team with specific responsibility for a portion of the CSM team in the Americas Region. The CSM team activities are focused on...

Hybrid

Demographic Data for Washington, MA

Moving to Washington, MA? Find some basic demographic data about Washington, MA below.

Local
National
7,029,832
179,192

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
IBM SkillsBuild
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Coggno
Customer Service
aIt takes months to find a customer, one second to lose one.a_x009d_ a Vince Lombardi Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also...
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Salary for Customer Service Manager Jobs in Washington, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Washington, MA offer the following education background
Bachelor's Degree
38.2%
High School or GED
20.4%
Associate's Degree
14.3%
Master's Degree
12.1%
Vocational Degree or Certification
10.9%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Washington, MA
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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