Customer Service Representative Jobs in Washington, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Easthampton, MA (21 miles from Washington, MA)
- 3 days ago
- Easthampton, MA (21 miles from Washington, MA)
- 3 days ago
Service Representative Location: Easthampton Office Position Summary: Provides superior customer service to customers while placing an emphasis on relationship building....
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 5 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 5 days ago
Customer Service Representative Job Poster : Jobs Skills:CustomerService | Location: Pittsfield, Massachusetts, United States Of America Views:2 Our Customer Service Representatives ensure that customers...
- Pittsfield, MA (12 miles from Washington, MA)
- 5 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 5 days ago
Customer Service Officers Job Poster : Jobs Skills:CustomerService | Location: Pittsfield, Massachusetts, United States Of America Views:3 Our client has an urgent requirement for experienced...
- Pittsfield, MA (12 miles from Washington, MA)
- 5 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 5 days ago
Customer care rep Job Poster : Jobs Skills:Customer care | Location: Pittsfield, Massachusetts, United States Of America Views:1 Qualifications and Experience Required: Customer Care experience...
- Great Barrington, MA (14 miles from Washington, MA)
- 7 days ago
- Great Barrington, MA (14 miles from Washington, MA)
- 7 days ago
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service...
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 9 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 9 days ago
Home Comfort Customer Service Representative Reports to: Regional Manager Status: Full time, hourly non-exempt Hourly Rate: $18 - $22 ESSENTIAL FUNCTIONS ' include and are not limited to: + Consistently...
- Easthampton, MA (21 miles from Washington, MA)
- 12 days ago
- Easthampton, MA (21 miles from Washington, MA)
- 12 days ago
Overview: Responsible for maintaining in-depth knowledge regarding a wide array of bank products, services, regulations and data processing to provide support to customers, branch personnel and...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Williamsburg, MA (19 miles from Washington, MA)
- 12 days ago
- Williamsburg, MA (19 miles from Washington, MA)
- 12 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Bilingual Customer Service Specialist (Spanish)
- Pittsfield, MA (12 miles from Washington, MA)
- 13 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 13 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Associate - Temporary
- Pittsfield, MA (12 miles from Washington, MA)
- 13 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 13 days ago
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
- Easthampton, MA (21 miles from Washington, MA)
- 16 days ago
- Easthampton, MA (21 miles from Washington, MA)
- 16 days ago
EASTHAMPTON Customer Service Team Member Full-time 35-40 hours. Requires open availability, including evenings and weekends. Purpose: Our Customer Service team is responsible for welcoming...
Retail Customer Service Cashier
- Canaan, NY (16 miles from Washington, MA)
- 17 days ago
- Canaan, NY (16 miles from Washington, MA)
- 17 days ago
Req ID: 463938 Address: 12845 Route 22 Canaan, NY, 12029 Benefits: * $15.00 - $22.00 p/hr * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible...
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 19 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 19 days ago
Our Pittsfield client is seeking a Part Time Customer Service Representative (CSR) to serve as the first point of contact for customers, assisting with general inquiries, scheduling, and problem resolution...
Bilingual Customer Service Specialist (Spanish)
- Pittsfield, MA (12 miles from Washington, MA)
- 21 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 21 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 23 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 23 days ago
Berkshire Precision Tool, LLC, a leading supplier of American-made, industrial cutting tools, is seeking a full-time Customer Service Representative to join our team....
Demographic Data for Washington, MA
Moving to Washington, MA? Find some basic demographic data about Washington, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Washington, MA
Highest Education Level
Customer Service Representatives in Washington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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