Customer Service Manager Jobs in Waltham, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smyth Companies
- Wilmington, MA (12 miles from Waltham, MA)
- 10 days ago
- Smyth Companies
- Wilmington, MA (12 miles from Waltham, MA)
- 10 days ago
We’re currently hiring a Customer Service Manager to lead and grow our Customer Service team in Wilmington, MA....
- Lowell, MA (17 miles from Waltham, MA)
- 9 hours ago
- Lowell, MA (17 miles from Waltham, MA)
- 9 hours ago
Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers...
- Hyde Park, MA (11 miles from Waltham, MA)
- 1 day ago
- Hyde Park, MA (11 miles from Waltham, MA)
- 1 day ago
A Day in the Life: We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience....
- Boston, MA (10 miles from Waltham, MA)
- 3 days ago
- Boston, MA (10 miles from Waltham, MA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Westford, MA (16 miles from Waltham, MA)
- 4 days ago
- Westford, MA (16 miles from Waltham, MA)
- 4 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Supervisor - Full Time
- Lynnfield, MA (15 miles from Waltham, MA)
- 5 days ago
- Lynnfield, MA (15 miles from Waltham, MA)
- 5 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Boston, MA (10 miles from Waltham, MA)
- 6 days ago
- Boston, MA (10 miles from Waltham, MA)
- 6 days ago
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put...
- Concord, MA (6 miles from Waltham, MA)
- 6 days ago
- Concord, MA (6 miles from Waltham, MA)
- 6 days ago
Job Summary Under the direction of the Director of Laboratory Operations, the Associate Client Services Manager is responsible for the overall management of daily operations for the Phlebotomy and...
- Littleton, MA (15 miles from Waltham, MA)
- 6 days ago
- Littleton, MA (15 miles from Waltham, MA)
- 6 days ago
Job Posting Start Date 08-13-2025 Job Posting End Date 08-20-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
Home Care Client Services Manager
- Boston, MA (10 miles from Waltham, MA)
- 7 days ago
- Boston, MA (10 miles from Waltham, MA)
- 7 days ago
BAYDA Home Health Care has an immediate opening for a Client Services Manager in our Charlestown, MA Assistive Care Office. If you are looking for an exciting career opportunity in a growing...
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr) Boston Children's Hospital
- Westwood, MA (12 miles from Waltham, MA)
- 8 days ago
- Westwood, MA (12 miles from Waltham, MA)
- 8 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)
- Westwood, MA (12 miles from Waltham, MA)
- 9 days ago
- Westwood, MA (12 miles from Waltham, MA)
- 9 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
- Boston, MA (10 miles from Waltham, MA)
- 9 days ago
- Boston, MA (10 miles from Waltham, MA)
- 9 days ago
Company Description Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading...
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)
- Boston, MA (10 miles from Waltham, MA)
- 9 days ago
- Boston, MA (10 miles from Waltham, MA)
- 9 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
- Boston, MA (10 miles from Waltham, MA)
- 10 days ago
- Boston, MA (10 miles from Waltham, MA)
- 10 days ago
About Zone & Co. Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of...
Remote WorkDemographic Data for Waltham, MA
Moving to Waltham, MA? Find some basic demographic data about Waltham, MA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Waltham, MA
Highest Education Level
Customer Service Managers in Waltham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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