Customer Service Manager Jobs in Taunton, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor - Full Time
- Cranston, RI (16 miles from Taunton, MA)
- 16 hours ago
- Cranston, RI (16 miles from Taunton, MA)
- 16 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Hyde Park, MA (23 miles from Taunton, MA)
- 1 day ago
- Hyde Park, MA (23 miles from Taunton, MA)
- 1 day ago
A Day in the Life: We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience....
- Duxbury, MA (24 miles from Taunton, MA)
- 4 days ago
- Duxbury, MA (24 miles from Taunton, MA)
- 4 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Providence, RI (16 miles from Taunton, MA)
- 5 days ago
- Providence, RI (16 miles from Taunton, MA)
- 5 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Wareham, MA (23 miles from Taunton, MA)
- 5 days ago
- Wareham, MA (23 miles from Taunton, MA)
- 5 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Client Services Manager, Home Care
- Warwick, RI (22 miles from Taunton, MA)
- 6 days ago
- Warwick, RI (22 miles from Taunton, MA)
- 6 days ago
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Warwick, RI Skilled Nursing Home Care Office. If you are looking for an exciting career opportunity in a...
- Providence, RI (15 miles from Taunton, MA)
- 6 days ago
- Providence, RI (15 miles from Taunton, MA)
- 6 days ago
About Brown: Brown University is a leading research university distinct for its student-centered learning and deep sense of purpose. Our students, faculty and staff are driven by the idea that...
Personal Lines Client Service Manager
- Norwell, MA (22 miles from Taunton, MA)
- 8 days ago
- Norwell, MA (22 miles from Taunton, MA)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Coordinator Brown University
- Providence, RI (16 miles from Taunton, MA)
- 8 days ago
- Providence, RI (16 miles from Taunton, MA)
- 8 days ago
Customer Service Coordinator Brown University To view the full job posting and apply for this position, go to: Job Description: About Brown: Brown University is a leading research university...
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr) Boston Children's Hospital
- Westwood, MA (21 miles from Taunton, MA)
- 8 days ago
- Westwood, MA (21 miles from Taunton, MA)
- 8 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)
- Westwood, MA (21 miles from Taunton, MA)
- 9 days ago
- Westwood, MA (21 miles from Taunton, MA)
- 9 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
Group Leader - Customer Service Group Leader - Customer Service
- East Providence, RI (14 miles from Taunton, MA)
- 12 days ago
- East Providence, RI (14 miles from Taunton, MA)
- 12 days ago
Group Leader - Customer Service CSL 4 ( ) East Providence, RI Why you should apply for a job to CSL : 4/5 in overall job satisfaction Ratings are based on anonymous reviews by Fairygodboss...
- Medfield, MA (21 miles from Taunton, MA)
- 14 days ago
- Medfield, MA (21 miles from Taunton, MA)
- 14 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Customer Service Lead - Part-Time
- South Attleboro, MA (9 miles from Taunton, MA)
- 14 days ago
- South Attleboro, MA (9 miles from Taunton, MA)
- 14 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Providence, RI (16 miles from Taunton, MA)
- 14 days ago
- Providence, RI (16 miles from Taunton, MA)
- 14 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE'S A PLACE FOR YOU HERE...
Remote WorkDemographic Data for Taunton, MA
Moving to Taunton, MA? Find some basic demographic data about Taunton, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Taunton, MA
Highest Education Level
Customer Service Managers in Taunton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »