Customer Service Manager Jobs in Springfield, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Financial Customer Service Professional
- Hartford, CT (22 miles from Springfield, MA)
- 5 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkRetail Customer Service Supervisor
- Chicopee, MA (4 miles from Springfield, MA)
- 8 days ago
- Chicopee, MA (4 miles from Springfield, MA)
- 8 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Registered Financial Customer Service Professional
- Manchester, CT (23 miles from Springfield, MA)
- 12 days ago
- Manchester, CT (23 miles from Springfield, MA)
- 12 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote Work- Hartford, CT (22 miles from Springfield, MA)
- 14 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 14 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE'S A PLACE FOR YOU HERE...
Remote WorkEmployment Type: Full time Shift: Day Shift Description: Mercy Medical Center a member of Trinity Health Of New England is looking for a Client Services Coordinator / Front Desk Receptionist to...
- Hartford, CT (22 miles from Springfield, MA)
- 16 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 16 days ago
Our Mission: About us: The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission to build a community of strong,...
Customer Service Administrator
- Enfield, CT (8 miles from Springfield, MA)
- 18 days ago
- Enfield, CT (8 miles from Springfield, MA)
- 18 days ago
Overview Element is seeking a detail-oriented and customer-focused Customer Service Administrator to support our quoting and sales process. This individual will be responsible for preparing and...
- Windsor, CT (17 miles from Springfield, MA)
- 19 days ago
- Windsor, CT (17 miles from Springfield, MA)
- 19 days ago
Job Summary** The Customer Service Manager is responsible for overseeing the daily operations of a customer service team, composed of the SBS CE ChatNow & Intern team with four (4) Supervisor direct...
Airport Customer Service Supervisor (United) - BDL
- Windsor Locks, CT (12 miles from Springfield, MA)
- 30+ days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 30+ days ago
General information Job Title Airport Customer Service Supervisor (United) - BDL Date Friday, August 1, 2025 Entity Unifi Aviation, LLC State Connecticut City Windsor Locks Base Pay Rate: $ 20.35...
- East Hartford, CT (22 miles from Springfield, MA)
- 30+ days ago
- East Hartford, CT (22 miles from Springfield, MA)
- 30+ days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
- Hartford, CT (22 miles from Springfield, MA)
- 30+ days ago
- Hartford, CT (22 miles from Springfield, MA)
- 30+ days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
- Hadley, MA (17 miles from Springfield, MA)
- 45+ days ago
- Hadley, MA (17 miles from Springfield, MA)
- 45+ days ago
Store - HADLEY, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Airport Customer Service Supervisor (Breeze) - BDL
- Windsor Locks, CT (12 miles from Springfield, MA)
- 45+ days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 45+ days ago
General information Job Title Airport Customer Service Supervisor (Breeze) - BDL Date Tuesday, July 1, 2025 Entity Unifi Aviation, LLC State Connecticut City Windsor Locks Base Pay Rate: $ 20.35...
Clerk IV (Customer Service Coordinator - Hybrid Opportunity)
- Amherst, MA (19 miles from Springfield, MA)
- 45+ days ago
- Amherst, MA (19 miles from Springfield, MA)
- 45+ days ago
About UMass Amherst The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access,...
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Springfield, MA
Highest Education Level
Customer Service Managers in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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