Customer Service Representative Jobs in Springfield, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Driver / customer service representative
- RICHMOND MOTOR SALES INC
- West Springfield, MA (3 miles from Springfield, MA)
- 13 hours ago
- RICHMOND MOTOR SALES INC
- West Springfield, MA (3 miles from Springfield, MA)
- 13 hours ago
At RICHMOND MOTOR SALES INC, we are seeking a dedicated individual to join our team as a Driver / Customer Service Representative....
Loss Prevention Customer Service Associate (Tactical)
- Chicopee, MA (4 miles from Springfield, MA)
- 8 hours ago
- Chicopee, MA (4 miles from Springfield, MA)
- 8 hours ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- East Hartford, CT (22 miles from Springfield, MA)
- 11 hours ago
- East Hartford, CT (22 miles from Springfield, MA)
- 11 hours ago
OFF: Wednesday & Thursday As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service....
- Sturbridge, MA (24 miles from Springfield, MA)
- 1 day ago
- Sturbridge, MA (24 miles from Springfield, MA)
- 1 day ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Pharmacy Customer Service Associate
- East Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
- East Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Test Center Administrator (PT)
- West Springfield, MA (3 miles from Springfield, MA)
- 1 day ago
- West Springfield, MA (3 miles from Springfield, MA)
- 1 day ago
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic...
- Westfield, MA (10 miles from Springfield, MA)
- 1 day ago
- Westfield, MA (10 miles from Springfield, MA)
- 1 day ago
Order Management: Accurately take and prepare guest orders, ensuring efficiency and attention to detail. Guest Interaction: Provide top-notch guest experience through friendly interactions,...
Retail Store Specialist (Customer Service/ Merchandising) - Part time
- Springfield, MA
- 2 days ago
- Springfield, MA
- 2 days ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $16.00 - $17.25 / hour and...
Otisline Customer Service Representative - First Shift
- Bloomfield, CT (18 miles from Springfield, MA)
- 2 days ago
- Bloomfield, CT (18 miles from Springfield, MA)
- 2 days ago
Date Posted: 2025-08-18 Country: United States of America Location: OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA Otisline Customer Service Representative - First Shift...
Customer Service Associate - Temporary
- Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Easthampton, MA (14 miles from Springfield, MA)
- 2 days ago
- Easthampton, MA (14 miles from Springfield, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Belchertown, MA (15 miles from Springfield, MA)
- 2 days ago
- Belchertown, MA (15 miles from Springfield, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Customer Service Rep(01461) -102 Elm Street
- Ludlow, MA (9 miles from Springfield, MA)
- 3 days ago
- Ludlow, MA (9 miles from Springfield, MA)
- 3 days ago
Customer Service Rep(01461) -102 Elm Street Full-time Job Category Org: Store Customer Service Rep Job Description At Domino's Pizza, we're searching for top candidates who are adaptable,...
Client Services Representative - FINRA
- Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
Client Care Services Representative - Risk Client Services Required Certifications: Non-Registered Fingerprinted - FINRA Primary Duties and Responsibilities: Delivers a personalized and remarkable...
Client Service Representative (on-site)
- West Springfield, MA (3 miles from Springfield, MA)
- 4 days ago
- West Springfield, MA (3 miles from Springfield, MA)
- 4 days ago
Title: Client Service Representative Location: On-Site, MA Reports to: Client Manager FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $18 - $20/hour Starting pay...
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Springfield, MA
Highest Education Level
Customer Service Representatives in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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