Customer Service Representative Jobs in Springfield, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(03722) - 11 Union St.
- Easthampton, MA (14 miles from Springfield, MA)
- 3 hours ago
- Easthampton, MA (14 miles from Springfield, MA)
- 3 hours ago
Company Description Job Description Domino's Pizza is looking for energetic, outgoing people to wait on their customers. This job includes: taking customer orders, handling cash, making food,...
- South Windsor, CT (18 miles from Springfield, MA)
- 3 hours ago
- South Windsor, CT (18 miles from Springfield, MA)
- 3 hours ago
NATURE OF WORK To provide effective quality service that meet internal and external customer needs and expectations in a professional manner. Under the direction of the Administrative Operations...
Customer Account Representative
- Bloomfield, CT (18 miles from Springfield, MA)
- 1 day ago
- Bloomfield, CT (18 miles from Springfield, MA)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
- West Springfield, MA (3 miles from Springfield, MA)
- 1 day ago
- West Springfield, MA (3 miles from Springfield, MA)
- 1 day ago
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass,...
- Westfield, MA (10 miles from Springfield, MA)
- 1 day ago
- Westfield, MA (10 miles from Springfield, MA)
- 1 day ago
Order Management: Accurately take and prepare guest orders, ensuring efficiency and attention to detail. Guest Interaction: Provide top-notch guest experience through friendly interactions,...
- Belchertown, MA (15 miles from Springfield, MA)
- 1 day ago
- Belchertown, MA (15 miles from Springfield, MA)
- 1 day ago
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a...
Customer Service Representative (remote)
- Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....
Remote Work- Easthampton, MA (14 miles from Springfield, MA)
- 2 days ago
- Easthampton, MA (14 miles from Springfield, MA)
- 2 days ago
Customer Service Specialist, Easthampton Office Regular Full-Time HourlyEasthampton Office, Florence, MA, US Requisition ID: 1656 Are youlooking for an employer that provides 4+ weeks of PTO and...
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
- East Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
- East Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate, InMotion
- Windsor Locks, CT (12 miles from Springfield, MA)
- 2 days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 2 days ago
Join our Field Team and help shape the future of retailwhere innovation, customer connections, and career growth come together in an exciting environment! The Customer Service Associate,...
Customer Service Representative Part-Time
- Simsbury, CT (19 miles from Springfield, MA)
- 2 days ago
- Simsbury, CT (19 miles from Springfield, MA)
- 2 days ago
Customer Service Representatives play an important part in giving our customers the excellent service that makes us successful....
Customer Service Associate - Temporary
- Ware, MA (20 miles from Springfield, MA)
- 3 days ago
- Ware, MA (20 miles from Springfield, MA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Eyewear Customer Service/Sales Advisor Part Time
- Winsted, CT (23 miles from Springfield, MA)
- 3 days ago
- Winsted, CT (23 miles from Springfield, MA)
- 3 days ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
- Ludlow, MA (9 miles from Springfield, MA)
- 3 days ago
- Ludlow, MA (9 miles from Springfield, MA)
- 3 days ago
Division: Retail Banking Department: Various - Branch Network Reports to: Financial Center Manager Status: Non-Exempt Grade: 4 Salary Range: $17.00 - $26.55 Actual compensation within the pay...
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Springfield, MA
Highest Education Level
Customer Service Representatives in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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