Customer Service Manager Jobs in Pittsfield, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Michaels Stores
- Rensselaer, NY (23 miles from Pittsfield, MA)
- 5 days ago
- Rensselaer, NY (23 miles from Pittsfield, MA)
- 5 days ago
Store - ALBANY-NORTH GREENBUSH, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person- Berkshire Co-op Market
- Great Barrington, MA (20 miles from Pittsfield, MA)
- 12 days ago
- Great Barrington, MA (20 miles from Pittsfield, MA)
- 12 days ago
Customer Service Supervisor Berkshire Food Co-op ("BFC") Customer Service Supervisors aids the Customer Service Manager and Assistant Manager in the supervision of the day-to-day operations in the Customer...
In PersonCommercial Customer Service Coordinator
- Greylock Insurance Agency
- Pittsfield, MA
- 13 days ago
- Pittsfield, MA
- 13 days ago
The full Commercial Customer Service Coordinator job description contains more information about this position. Sign on bonus: $1,500.00 sign on bonus available for full-time employment....
In PersonClient Service Manager - Float
- The Brien Center for Mental Health and S
- Pittsfield, MA
- 13 days ago
- Pittsfield, MA
- 13 days ago
Float role - covering North Adams and Pittsfield locations! Weekdays, 1st shift! Job Summary The Client Services Manager - Float/Coverage is a cross-trained, multi-site position that provides...
In Person- Stop & Shop
- North Adams, MA (18 miles from Pittsfield, MA)
- 30+ days ago
- North Adams, MA (18 miles from Pittsfield, MA)
- 30+ days ago
We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success....
In PersonManager, Customer Success - Apptio IBM
- International Business Machines Corporation
- Washington, MA (12 miles from Pittsfield, MA)
- 30+ days ago
- Washington, MA (12 miles from Pittsfield, MA)
- 30+ days ago
Introduction This position is part of Apptio's Extended Leadership Team with specific responsibility for a portion of the CSM team in the Americas Region. The CSM team activities are focused on...
HybridDemographic Data for Pittsfield, MA
Moving to Pittsfield, MA? Find some basic demographic data about Pittsfield, MA below.
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Salary for Customer Service Manager Jobs in Pittsfield, MA
Highest Education Level
Customer Service Managers in Pittsfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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