Customer Service Representative Jobs in Pittsfield, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
- East Greenbush, NY (20 miles from Pittsfield, MA)
- 4 days ago
- East Greenbush, NY (20 miles from Pittsfield, MA)
- 4 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 437785 Address: USA-NY-East Greenbush-596 Columbia Turnpike Store Code: Store 08361 Front End (5151744) Hannaford Supermarkets...
Customer Service Representative Job Poster : Jobs Skills:CustomerService | Location: Pittsfield, Massachusetts, United States Of America Views:2 Our Customer Service Representatives ensure that customers...
Customer Service Officers Job Poster : Jobs Skills:CustomerService | Location: Pittsfield, Massachusetts, United States Of America Views:3 Our client has an urgent requirement for experienced...
Customer care rep Job Poster : Jobs Skills:Customer care | Location: Pittsfield, Massachusetts, United States Of America Views:1 Qualifications and Experience Required: Customer Care experience...
Pharmacy Customer Service Associate
- Rensselaer, NY (23 miles from Pittsfield, MA)
- 7 days ago
- Rensselaer, NY (23 miles from Pittsfield, MA)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Great Barrington, MA (20 miles from Pittsfield, MA)
- 7 days ago
- Great Barrington, MA (20 miles from Pittsfield, MA)
- 7 days ago
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service...
- East Greenbush, NY (20 miles from Pittsfield, MA)
- 7 days ago
- East Greenbush, NY (20 miles from Pittsfield, MA)
- 7 days ago
Imagine yourself Doing meaningful work that makes an everyday impacton the world around you. Growing your expertiseand expanding your skillset with every project. Owning your ambitionand fueling...
Home Comfort Customer Service Representative Reports to: Regional Manager Status: Full time, hourly non-exempt Hourly Rate: $18 - $22 ESSENTIAL FUNCTIONS ' include and are not limited to: + Consistently...
- Stamford, VT (24 miles from Pittsfield, MA)
- 12 days ago
- Stamford, VT (24 miles from Pittsfield, MA)
- 12 days ago
At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset...
Bilingual Customer Service Specialist (Spanish)
- Pittsfield, MA
- 14 days ago
- Pittsfield, MA
- 14 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
Retail Customer Service Cashier
- Canaan, NY (8 miles from Pittsfield, MA)
- 18 days ago
- Canaan, NY (8 miles from Pittsfield, MA)
- 18 days ago
Req ID: 463938 Address: 12845 Route 22 Canaan, NY, 12029 Benefits: * $15.00 - $22.00 p/hr * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible...
Our Pittsfield client is seeking a Part Time Customer Service Representative (CSR) to serve as the first point of contact for customers, assisting with general inquiries, scheduling, and problem resolution...
Bilingual Customer Service Specialist (Spanish)
- Pittsfield, MA
- 22 days ago
- Pittsfield, MA
- 22 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Demographic Data for Pittsfield, MA
Moving to Pittsfield, MA? Find some basic demographic data about Pittsfield, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Pittsfield, MA
Highest Education Level
Customer Service Representatives in Pittsfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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