Customer Service Manager Jobs in Norwell, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hyde Park, MA (17 miles from Norwell, MA)
- 1 day ago
- Hyde Park, MA (17 miles from Norwell, MA)
- 1 day ago
A Day in the Life: We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience....
- Boston, MA (18 miles from Norwell, MA)
- 3 days ago
- Boston, MA (18 miles from Norwell, MA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Duxbury, MA (10 miles from Norwell, MA)
- 4 days ago
- Duxbury, MA (10 miles from Norwell, MA)
- 4 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Boston, MA (18 miles from Norwell, MA)
- 6 days ago
- Boston, MA (18 miles from Norwell, MA)
- 6 days ago
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put...
Home Care Client Services Manager
- Boston, MA (18 miles from Norwell, MA)
- 7 days ago
- Boston, MA (18 miles from Norwell, MA)
- 7 days ago
BAYDA Home Health Care has an immediate opening for a Client Services Manager in our Charlestown, MA Assistive Care Office. If you are looking for an exciting career opportunity in a growing...
- Rockland, MA (4 miles from Norwell, MA)
- 7 days ago
- Rockland, MA (4 miles from Norwell, MA)
- 7 days ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr) Boston Children's Hospital
- Westwood, MA (19 miles from Norwell, MA)
- 8 days ago
- Westwood, MA (19 miles from Norwell, MA)
- 8 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)
- Westwood, MA (19 miles from Norwell, MA)
- 9 days ago
- Westwood, MA (19 miles from Norwell, MA)
- 9 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
- Boston, MA (18 miles from Norwell, MA)
- 9 days ago
- Boston, MA (18 miles from Norwell, MA)
- 9 days ago
Company Description Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading...
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)
- Boston, MA (18 miles from Norwell, MA)
- 9 days ago
- Boston, MA (18 miles from Norwell, MA)
- 9 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
- Boston, MA (18 miles from Norwell, MA)
- 10 days ago
- Boston, MA (18 miles from Norwell, MA)
- 10 days ago
About Zone & Co. Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of...
Remote Work- Boston, MA (18 miles from Norwell, MA)
- 11 days ago
- Boston, MA (18 miles from Norwell, MA)
- 11 days ago
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the...
Remote Work- Boston, MA (18 miles from Norwell, MA)
- 14 days ago
- Boston, MA (18 miles from Norwell, MA)
- 14 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE'S A PLACE FOR YOU HERE...
Remote WorkFull Time- Customer Service Manager Store #70
- Boston, MA (18 miles from Norwell, MA)
- 15 days ago
- Boston, MA (18 miles from Norwell, MA)
- 15 days ago
The Customer Service Manager (CSM) is responsible for giving the customer a great lasting impression of the store....
Demographic Data for Norwell, MA
Moving to Norwell, MA? Find some basic demographic data about Norwell, MA below.
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Salary for Customer Service Manager Jobs in Norwell, MA
Highest Education Level
Customer Service Managers in Norwell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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