Call Center Representative Jobs in Norwell, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 17 Jobs

IT Client Support Specialist

Somerville, MA (21 miles from Norwell, MA)
9 hours ago

Somerville, MA (21 miles from Norwell, MA)
9 hours ago

IT Client Support Specialist 08/25/2025 - 09/26/2025 (1 Month Contract. Possible Contract-to-Hire) Somerville, MA (onsite) 35 Hours per week Job Description: The IT Client Support Specialist is...

Customer Service Call Center Representative-On-Site-Hours-12AM-8AM

Bryantville, MA (7 miles from Norwell, MA)
9 hours ago

Bryantville, MA (7 miles from Norwell, MA)
9 hours ago

Clean Harbors is seeking an Emergency Call Center Representative to join our safety conscious team.. This role will be responsible for operation of the 24-Hour Emergency Operations Center....

Client Support Specialist

Boston, MA (18 miles from Norwell, MA)
20 hours ago

Boston, MA (18 miles from Norwell, MA)
20 hours ago

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...

Call Center Specialist

Taunton, MA (22 miles from Norwell, MA)
8 days ago

Taunton, MA (22 miles from Norwell, MA)
8 days ago

Call Center Specialist Seeking a full time Call Center Specialist 40 hours per week, including Saturday s, to process member transactions, resolve member issues to completion, answer inbound...

Intake Call Center Representative

Boston, MA (18 miles from Norwell, MA)
13 days ago

Boston, MA (18 miles from Norwell, MA)
13 days ago

As an Intake Call Center Representative, you'll be an essential part of our administrative support team....

Customer Relations Associate

Foxborough, MA (22 miles from Norwell, MA)
22 days ago

Foxborough, MA (22 miles from Norwell, MA)
22 days ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Call Center Customer Service Representative

East Taunton, MA (22 miles from Norwell, MA)
23 days ago

East Taunton, MA (22 miles from Norwell, MA)
23 days ago

Overview Do you have a passion for service, a curiosity for technology, and love to solve problems? If so, WELCOME HOME to a career with Jordan's Furniture! We are looking for motivated, problem...

Part-time Call Center Customer Service Representative

Taunton, MA (22 miles from Norwell, MA)
24 days ago

Taunton, MA (22 miles from Norwell, MA)
24 days ago

Overview Do you need a part time schedule and have a passion for service, a curiosity for technology, and love to solve problems? If so, WELCOME HOME to a career with Jordan's Furniture! We are...

Medical Call Center Representative

Boston, MA (18 miles from Norwell, MA)
24 days ago

Boston, MA (18 miles from Norwell, MA)
24 days ago

Apply Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities...

Call Center Operator

Boston, MA (18 miles from Norwell, MA)
29 days ago

Boston, MA (18 miles from Norwell, MA)
29 days ago

Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....

Room Service Call Center Rep.

Newton, MA (23 miles from Norwell, MA)
30+ days ago

Newton, MA (23 miles from Norwell, MA)
30+ days ago

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance...

Call Center Representatives

Boston, MA (18 miles from Norwell, MA)
30+ days ago

Boston, MA (18 miles from Norwell, MA)
30+ days ago

We are looking for experienced Call Center Representatives on 1st & 2nd shift. This is a temp-to-perm opportunity....

Call Center Representative Level I (Temporary)-Cape Verdean Creole

Dorchester, MA (17 miles from Norwell, MA)
30+ days ago

Dorchester, MA (17 miles from Norwell, MA)
30+ days ago

The Call Center Representatives consistently provide exceptional customer service to the patients and other callers....

Call Center Representative Level 1 (Temporary)-Spanish

Dorchester, MA (17 miles from Norwell, MA)
30+ days ago

Dorchester, MA (17 miles from Norwell, MA)
30+ days ago

The Call Center Representatives consistently provide exceptional customer service to the patients and other callers....

Call Center Agent (Part-Time)-1

Somerville, MA (21 miles from Norwell, MA)
45+ days ago

Somerville, MA (21 miles from Norwell, MA)
45+ days ago

Location: 31 Olympia Ave, Woburn, Massachusetts 01801 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is...

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Demographic Data for Norwell, MA

Moving to Norwell, MA? Find some basic demographic data about Norwell, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Norwell, MA

Local

National

Total Population

11,351

Number of Businesses

606

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Norwell, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Norwell, MA offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Norwell, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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