Customer Service Manager Jobs in Northborough, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- The TJX Companies, Inc.
- Framingham, MA (10 miles from Northborough, MA)
- 6 hours ago
- Framingham, MA (10 miles from Northborough, MA)
- 6 hours ago
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonCustomer Service Supervisor - Full Time
- Whole Foods
- Newtonville, MA (23 miles from Northborough, MA)
- 2 days ago
- Newtonville, MA (23 miles from Northborough, MA)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full TimeAccount Coordinator, Client Services
- Health Plans Inc
- Westborough, MA (4 miles from Northborough, MA)
- 3 days ago
- Westborough, MA (4 miles from Northborough, MA)
- 3 days ago
Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize...
In PersonOperations and Customer Service Lead
- Boston Engineering
- Waltham, MA (19 miles from Northborough, MA)
- 6 days ago
- Waltham, MA (19 miles from Northborough, MA)
- 6 days ago
Company Description Boston Engineering is a technology-driven consulting firm that provides innovative engineering solutions to commercial and government clients. Headquartered in Waltham,...
In PersonDirector of Client Services Program Operations
- IQVIA
- Northborough, MA
- 14 days ago
- Northborough, MA
- 14 days ago
The Director of Client Services Program Operations works with Executive Management team to effectively report manage and operate Manufacturer programs. Collaborates with Chief Commercial Officer...
In Person- 150321 Central, Great Road, & Leominster
- Leominster, MA (15 miles from Northborough, MA)
- 15 days ago
- Leominster, MA (15 miles from Northborough, MA)
- 15 days ago
Veterinary Care Coordinator Supervisor (Reception Supervisor) - $1,000 sign-on bonus Central Animal Hospital of Stoneham, MA Who Are We Looking For? Are you a passionate veterinary receptionist...
In Person Full TimeCustomer Experience Manager Full Time
- Michaels Stores
- Westwood, MA (23 miles from Northborough, MA)
- 15 days ago
- Westwood, MA (23 miles from Northborough, MA)
- 15 days ago
Store - BOS-WESTWOOD, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Full TimeOperations and Client Services Manager for a Mental Health Clinic
- Ellie Mental Health
- Framingham, MA (10 miles from Northborough, MA)
- 19 days ago
- Framingham, MA (10 miles from Northborough, MA)
- 19 days ago
Benefits: Company parties Opportunity for advancement Training & development At Ellie Mental Health in Framingham, we believe a well-run clinic is just as important as compassionate care. Were...
In Person- Amcor
- Leominster, MA (15 miles from Northborough, MA)
- 21 days ago
- Leominster, MA (15 miles from Northborough, MA)
- 21 days ago
Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and...
RemoteCustomer Service- Assistant Manager
- Roche Bros
- Wellesley, MA (18 miles from Northborough, MA)
- 22 days ago
- Wellesley, MA (18 miles from Northborough, MA)
- 22 days ago
Overview The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer...
In Person- Gallagher
- Fitchburg, MA (19 miles from Northborough, MA)
- 23 days ago
- Fitchburg, MA (19 miles from Northborough, MA)
- 23 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Whole Foods Market
- Bedford, MA (21 miles from Northborough, MA)
- 25 days ago
- Bedford, MA (21 miles from Northborough, MA)
- 25 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonSenior Manager Customer Support - Environmental Solutions
- Republic Services
- Norwood, MA (24 miles from Northborough, MA)
- 26 days ago
- Norwood, MA (24 miles from Northborough, MA)
- 26 days ago
POSITION SUMMARY: The Senior Manager Customer Support Environmental Solutions provides regional leadership for Environmental Solutions Customer Support operations, ensuring high-quality,...
In PersonCustomer Experience Manager - Part Time
- Michaels Stores
- Maynard, MA (11 miles from Northborough, MA)
- 30+ days ago
- Maynard, MA (11 miles from Northborough, MA)
- 30+ days ago
Store - BOS-MAYNARD, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Gallagher
- Westborough, MA (4 miles from Northborough, MA)
- 30+ days ago
- Westborough, MA (4 miles from Northborough, MA)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonDemographic Data for Northborough, MA
Moving to Northborough, MA? Find some basic demographic data about Northborough, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Northborough, MA
Highest Education Level
Customer Service Managers in Northborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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