Customer Service Manager Jobs in Northborough, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Bedford, MA (21 miles from Northborough, MA)
- 4 days ago
- Bedford, MA (21 miles from Northborough, MA)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Maynard, MA (11 miles from Northborough, MA)
- 5 days ago
- Maynard, MA (11 miles from Northborough, MA)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Nonantum, MA (21 miles from Northborough, MA)
- 5 days ago
- Nonantum, MA (21 miles from Northborough, MA)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Framingham, MA (10 miles from Northborough, MA)
- 6 days ago
- Framingham, MA (10 miles from Northborough, MA)
- 6 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Full-Time Customer Service Supervisor
- Chelmsford, MA (22 miles from Northborough, MA)
- 6 days ago
- Chelmsford, MA (22 miles from Northborough, MA)
- 6 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Lexington, MA (23 miles from Northborough, MA)
- 7 days ago
- Lexington, MA (23 miles from Northborough, MA)
- 7 days ago
Mimecast is hiring for a Customer Success Manager in Lexington, MA! Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer...
Junior Customer Care Coordinator
- Woonsocket, RI (23 miles from Northborough, MA)
- 7 days ago
- Woonsocket, RI (23 miles from Northborough, MA)
- 7 days ago
Junior Customer Care Coordinator Aleron United States, Rhode Island, Woonsocket Jun 20, 2025 Description Are you Junior Customer Care Coordinator who is looking to join one of the top companies in...
Customer Service Lead - Part-Time
- Natick, MA (14 miles from Northborough, MA)
- 7 days ago
- Natick, MA (14 miles from Northborough, MA)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Concord, MA (16 miles from Northborough, MA)
- 8 days ago
- Concord, MA (16 miles from Northborough, MA)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Needham, MA (20 miles from Northborough, MA)
- 8 days ago
- Needham, MA (20 miles from Northborough, MA)
- 8 days ago
Overview The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer service...
Nights and Weekends PT Customer Experience Manager
- Northborough, MA
- 10 days ago
- Northborough, MA
- 10 days ago
Store - WOR-NORTHBOROUGH, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Oxford, MA (18 miles from Northborough, MA)
- 10 days ago
- Oxford, MA (18 miles from Northborough, MA)
- 10 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Nights and Weekends Customer Experience Manager
- Chelmsford, MA (22 miles from Northborough, MA)
- 11 days ago
- Chelmsford, MA (22 miles from Northborough, MA)
- 11 days ago
Store - BOS-CHELMSFORD, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Bedford, MA (21 miles from Northborough, MA)
- 14 days ago
- Bedford, MA (21 miles from Northborough, MA)
- 14 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Client Service Coordinator - 004043
- Westwood, MA (23 miles from Northborough, MA)
- 14 days ago
- Westwood, MA (23 miles from Northborough, MA)
- 14 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for Northborough, MA
Moving to Northborough, MA? Find some basic demographic data about Northborough, MA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Northborough, MA
Highest Education Level
Customer Service Managers in Northborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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