Customer Service Representative Jobs in Northborough, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep - Patient Accounts, 40 hours, Days
- Milford, MA (13 miles from Northborough, MA)
- moments ago
- Milford, MA (13 miles from Northborough, MA)
- moments ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Healthcare Customer Service Advisor
- Bedford, MA (21 miles from Northborough, MA)
- 1 hour ago
- Bedford, MA (21 miles from Northborough, MA)
- 1 hour ago
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner....
Remote WorkCustomer Service Rep(03786) - 54 Main St
- Marlborough, MA (4 miles from Northborough, MA)
- 2 hours ago
- Marlborough, MA (4 miles from Northborough, MA)
- 2 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Member Service Representative, Worcester Shrewsbury St, Part Time, Onsite
- Worcester, MA (9 miles from Northborough, MA)
- 2 hours ago
- Worcester, MA (9 miles from Northborough, MA)
- 2 hours ago
Schedule Wed 8:30 am-5:30 pm, Thurs & Fri Alternating 8:30 am-5:30pm or 10:30am-7:30 pm, & every Sat 8:30 am-3:30 pm What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and...
Retail Customer Service Team Member-8
- Leominster, MA (15 miles from Northborough, MA)
- 16 hours ago
- Leominster, MA (15 miles from Northborough, MA)
- 16 hours ago
Store - WOR-LEOMINSTER, MADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
Amazon Locker+ Customer Service Associate
- Norwood, MA (24 miles from Northborough, MA)
- 18 hours ago
- Norwood, MA (24 miles from Northborough, MA)
- 18 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative
- Westwood, MA (23 miles from Northborough, MA)
- 1 day ago
- Westwood, MA (23 miles from Northborough, MA)
- 1 day ago
Store - BOS-WESTWOOD, MA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Loss Prevention Customer Service Associate II Dedham MA
- Dedham, MA (23 miles from Northborough, MA)
- 1 day ago
- Dedham, MA (23 miles from Northborough, MA)
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Woonsocket, RI (23 miles from Northborough, MA)
- 1 day ago
- Woonsocket, RI (23 miles from Northborough, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- West Boylston, MA (7 miles from Northborough, MA)
- 2 days ago
- West Boylston, MA (7 miles from Northborough, MA)
- 2 days ago
We are now looking for a qualified Customer Service Representative to assist in the organization, management, and communication of customer requirements....
- Waltham, MA (19 miles from Northborough, MA)
- 2 days ago
- Waltham, MA (19 miles from Northborough, MA)
- 2 days ago
Client Service Representative Call Center & Customer Service $ 27.78 / Hour location_on Waltham, Massachusetts work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK...
Customer Service and Automotive Team Lead
- Acton, MA (16 miles from Northborough, MA)
- 2 days ago
- Acton, MA (16 miles from Northborough, MA)
- 2 days ago
Overview Element Acton has a current opening for a Customer Service and Automotive Team Lead to join our growing team. Responsibilities Oversight of Client Support Representative Team in a...
Bilingual Store Customer Service Specialist (Portuguese)
- Marlborough, MA (4 miles from Northborough, MA)
- 2 days ago
- Marlborough, MA (4 miles from Northborough, MA)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
We are currently seeking a Customer Service Representative for a home remodeling company located in Northborough, MA....
Customer Service Representative
- Needham, MA (20 miles from Northborough, MA)
- 3 days ago
- Needham, MA (20 miles from Northborough, MA)
- 3 days ago
Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...
Demographic Data for Northborough, MA
Moving to Northborough, MA? Find some basic demographic data about Northborough, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Northborough, MA
Highest Education Level
Customer Service Representatives in Northborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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