Customer Service Representative Jobs in Northborough, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Store Specialist - (Customer Service/Merchandising) - Part Time
- Medway, MA (16 miles from Northborough, MA)
- 9 hours ago
- Medway, MA (16 miles from Northborough, MA)
- 9 hours ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $16.00 - $17.25 / hour and...
- Clinton, MA (6 miles from Northborough, MA)
- 11 hours ago
- Clinton, MA (6 miles from Northborough, MA)
- 11 hours ago
Westaff is looking for a 1st Shift Customer Service Rep/Warehouse Clerk in the Clinton, MA area for Immediate Start! Payrate - $19/hour Location: Clinton, MA Temp-to-Hire Opportunity!!! 1st Shift...
Customer Service - Self Storage Manager
- Westwood, MA (23 miles from Northborough, MA)
- 1 day ago
- Westwood, MA (23 miles from Northborough, MA)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
- North Smithfield, RI (24 miles from Northborough, MA)
- 1 day ago
- North Smithfield, RI (24 miles from Northborough, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Veterinary Client Service Representative
- Ayer, MA (16 miles from Northborough, MA)
- 1 day ago
- Ayer, MA (16 miles from Northborough, MA)
- 1 day ago
Ayer Animal Medical Center is in search of a full-time Veterinary Client Service Representative to join our growing team! We offer an AMAZING benefits package- which includes paid time off, 401k,...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Framingham, MA (10 miles from Northborough, MA)
- 1 day ago
- Framingham, MA (10 miles from Northborough, MA)
- 1 day ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Spencer, MA (19 miles from Northborough, MA)
- 2 days ago
- Spencer, MA (19 miles from Northborough, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Retail Customer Service Associate Part Time
- Dedham, MA (23 miles from Northborough, MA)
- 2 days ago
- Dedham, MA (23 miles from Northborough, MA)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- Newton, MA (23 miles from Northborough, MA)
- 2 days ago
- Newton, MA (23 miles from Northborough, MA)
- 2 days ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Waltham, MA (19 miles from Northborough, MA)
- 2 days ago
- Waltham, MA (19 miles from Northborough, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Townsend, MA (23 miles from Northborough, MA)
- 2 days ago
- Townsend, MA (23 miles from Northborough, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Ayer, MA (16 miles from Northborough, MA)
- 2 days ago
- Ayer, MA (16 miles from Northborough, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Clinton, MA (6 miles from Northborough, MA)
- 2 days ago
- Clinton, MA (6 miles from Northborough, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Medical Screener - Reception Technician (Customer Service)
- Woonsocket, RI (23 miles from Northborough, MA)
- 2 days ago
- Woonsocket, RI (23 miles from Northborough, MA)
- 2 days ago
Salary Not Available Medical Screener - Reception Technician (Customer Service) CSL Location: Woonsocket, RI - 02895 Positions available: 1 Job #: R-256542 Source: CSL | CSL Plasma | NLX Posted:...
Customer Service Representative
- Webster, MA (21 miles from Northborough, MA)
- 2 days ago
- Webster, MA (21 miles from Northborough, MA)
- 2 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Northborough, MA
Moving to Northborough, MA? Find some basic demographic data about Northborough, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Northborough, MA
Highest Education Level
Customer Service Representatives in Northborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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