Customer Service Manager Jobs in Gloucester, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Personal Lines Client Service Manager
- Wakefield, MA (21 miles from Gloucester, MA)
- 7 days ago
- Wakefield, MA (21 miles from Gloucester, MA)
- 7 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Lynnfield, MA (18 miles from Gloucester, MA)
- 7 days ago
- Lynnfield, MA (18 miles from Gloucester, MA)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
FT Customer Service Manager Trainee (H)
- Hampton, NH (22 miles from Gloucester, MA)
- 10 days ago
- Hampton, NH (22 miles from Gloucester, MA)
- 10 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439866 Address: USA-NH-Hampton-630 Lafayette Rd Store Code: Store 08319 Management (2741242) Hannaford Supermarkets started out as a...
Customer Service Manager Experience Architect
- Andover, MA (24 miles from Gloucester, MA)
- 13 days ago
- Andover, MA (24 miles from Gloucester, MA)
- 13 days ago
The town of Andover is thrilled to announce a job opening for the role of Experience Architect (Customer Service Manager) in the IT department....
- Saugus, MA (20 miles from Gloucester, MA)
- 17 days ago
- Saugus, MA (20 miles from Gloucester, MA)
- 17 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Reading, MA (22 miles from Gloucester, MA)
- 17 days ago
- Reading, MA (22 miles from Gloucester, MA)
- 17 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
FY26 US Seasonal Tax-Private Client Services Manager
- Salem, MA (13 miles from Gloucester, MA)
- 21 days ago
- Salem, MA (13 miles from Gloucester, MA)
- 21 days ago
Job Listing ID: 4289465 Job Title: FY26 US Seasonal Tax-Private Client Services Manager Application Deadline: Open Until FilledJob Location: Salem Date Posted: 06/11/2025Hours Worked Per Week: Not...
Remote WorkCustomer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Stoneham, MA (23 miles from Gloucester, MA)
- 21 days ago
- Stoneham, MA (23 miles from Gloucester, MA)
- 21 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Retail Customer Service Supervisor
- Danvers, MA (14 miles from Gloucester, MA)
- 26 days ago
- Danvers, MA (14 miles from Gloucester, MA)
- 26 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Customer Success Account Manager
- Beverly, MA (9 miles from Gloucester, MA)
- 30+ days ago
- Beverly, MA (9 miles from Gloucester, MA)
- 30+ days ago
Join Fintech SBT as a Customer Success Account Manager! We are seeking a highly motivated and results-driven Customer Success Account Manager to join our Customer Success team. The individual will...
- Everett, MA (24 miles from Gloucester, MA)
- 45+ days ago
- Everett, MA (24 miles from Gloucester, MA)
- 45+ days ago
Store - BOS-EVERETT, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Beverly, MA (9 miles from Gloucester, MA)
- 45+ days ago
- Beverly, MA (9 miles from Gloucester, MA)
- 45+ days ago
BAYADA Home Health Care is currently seeking a Client Services Manager in our Assistive Care State Programs Home Care office in Beverly, MA. If you are looking for an exciting career opportunity...
- Everett, MA (24 miles from Gloucester, MA)
- 60+ days ago
- Everett, MA (24 miles from Gloucester, MA)
- 60+ days ago
Store - BOS-EVERETT, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- North Andover, MA (20 miles from Gloucester, MA)
- 60+ days ago
- North Andover, MA (20 miles from Gloucester, MA)
- 60+ days ago
Customer Support Manager North Andover, MA Full-Time Position description: *In office position working Monday-Friday 8:00am-5:00pm EST* TSD Mobility Solutions, Inc., an affiliate of Reynolds and...
FT Assistant Manager Customer Service
- Hampton, NH (22 miles from Gloucester, MA)
- 90+ days ago
- Hampton, NH (22 miles from Gloucester, MA)
- 90+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 431106 Address: USA-NH-Hampton-630 Lafayette Rd Store Code: Store 08319 Front End (5151709) Hannaford Supermarkets started out as a...
Demographic Data for Gloucester, MA
Moving to Gloucester, MA? Find some basic demographic data about Gloucester, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Gloucester, MA
Highest Education Level
Customer Service Managers in Gloucester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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