Customer Service Representative Jobs in Gloucester, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Peabody, MA (16 miles from Gloucester, MA)
- 10 hours ago
- Peabody, MA (16 miles from Gloucester, MA)
- 10 hours ago
The Customer Service Representative is responsible for all communication and research regarding patient accounts, as well as for responding to all patient inquiries for the regional healthcare system...
Online Banking Specialist (Customer Service Center)
- Lynn, MA (17 miles from Gloucester, MA)
- 1 day ago
- Lynn, MA (17 miles from Gloucester, MA)
- 1 day ago
+ Provide outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism; successfully address customer questions and concerns. + Provide...
- North Andover, MA (20 miles from Gloucester, MA)
- 1 day ago
- North Andover, MA (20 miles from Gloucester, MA)
- 1 day ago
North of Boston Media Group has a great opportunity for a Customer Service Professional. North of Boston Media Group 100 Turnpike St., North Andover, MA 0184 NOW HIRING A: CUSTOMER SERVICE...
- Hampton, NH (22 miles from Gloucester, MA)
- 1 day ago
- Hampton, NH (22 miles from Gloucester, MA)
- 1 day ago
Category/Area of Expertise: Retail Operations Job Requisition: 441360 Address: USA-NH-Hampton-630 Lafayette Rd Store Code: Store 08319 Front End (5151709) Hannaford Supermarkets started out as a...
Customer Service Representative
- Salem, MA (13 miles from Gloucester, MA)
- 2 days ago
- Salem, MA (13 miles from Gloucester, MA)
- 2 days ago
Job Listing ID: 4300998 Job Title: Customer Service Representative Application Deadline: 09/25/2025Job Location: Salem Date Posted: 06/28/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of Job...
Customer Advocate Service Representative
- Salem, MA (13 miles from Gloucester, MA)
- 2 days ago
- Salem, MA (13 miles from Gloucester, MA)
- 2 days ago
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Customer Service Representative - Hybrid
- North Andover, MA (20 miles from Gloucester, MA)
- 2 days ago
- North Andover, MA (20 miles from Gloucester, MA)
- 2 days ago
Vaco Boston has partnered with our client to help fill a customer Service Representative role....
Pharmacy Customer Service Associate
- Haverhill, MA (22 miles from Gloucester, MA)
- 3 days ago
- Haverhill, MA (22 miles from Gloucester, MA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Haverhill, MA (22 miles from Gloucester, MA)
- 3 days ago
- Haverhill, MA (22 miles from Gloucester, MA)
- 3 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
REMOTE Customer Service Rep II Phones
- Lawrence, MA (24 miles from Gloucester, MA)
- 3 days ago
- Lawrence, MA (24 miles from Gloucester, MA)
- 3 days ago
Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality...
Remote Work- Saugus, MA (20 miles from Gloucester, MA)
- 3 days ago
- Saugus, MA (20 miles from Gloucester, MA)
- 3 days ago
Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and...
Delivery Station Customer Service Associate, DSL
- Revere, MA (21 miles from Gloucester, MA)
- 3 days ago
- Revere, MA (21 miles from Gloucester, MA)
- 3 days ago
At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...
Part Time Customer Service Instant Return Representative
- East Boston, MA (24 miles from Gloucester, MA)
- 3 days ago
- East Boston, MA (24 miles from Gloucester, MA)
- 3 days ago
The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued...
- East Boston, MA (24 miles from Gloucester, MA)
- 3 days ago
- East Boston, MA (24 miles from Gloucester, MA)
- 3 days ago
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a...
Customer Service Instant Return Representative
- East Boston, MA (24 miles from Gloucester, MA)
- 3 days ago
- East Boston, MA (24 miles from Gloucester, MA)
- 3 days ago
The Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to...
Demographic Data for Gloucester, MA
Moving to Gloucester, MA? Find some basic demographic data about Gloucester, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Gloucester, MA
Highest Education Level
Customer Service Representatives in Gloucester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »