Customer Service Manager Jobs in Dartmouth, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Newport, RI (17 miles from Dartmouth, MA)
- 1 day ago
- Newport, RI (17 miles from Dartmouth, MA)
- 1 day ago
Client Success Manager III Location: Remote in the United Kingdom + Travel to Clients on Request The Client Success Team is composed of Client Success Managers (CSMs) who are well versed in cyber...
Customer Care Coordinator - Delivery Scheduling I
- Taunton, MA (23 miles from Dartmouth, MA)
- 4 days ago
- Taunton, MA (23 miles from Dartmouth, MA)
- 4 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
- Taunton, MA (23 miles from Dartmouth, MA)
- 4 days ago
- Taunton, MA (23 miles from Dartmouth, MA)
- 4 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
- Warwick, RI (24 miles from Dartmouth, MA)
- 10 days ago
- Warwick, RI (24 miles from Dartmouth, MA)
- 10 days ago
Position Summary: The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment...
Full Time Customer Experience Manager
- Wareham, MA (20 miles from Dartmouth, MA)
- 11 days ago
- Wareham, MA (20 miles from Dartmouth, MA)
- 11 days ago
Store - BOS-WAREHAM, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Part Time Customer Experience Manager
- Warwick, RI (24 miles from Dartmouth, MA)
- 12 days ago
- Warwick, RI (24 miles from Dartmouth, MA)
- 12 days ago
Store - PROV-WARWICK, RI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor - Full Time
- Cranston, RI (24 miles from Dartmouth, MA)
- 12 days ago
- Cranston, RI (24 miles from Dartmouth, MA)
- 12 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
FT Customer Experience Manager
- Seekonk, MA (24 miles from Dartmouth, MA)
- 13 days ago
- Seekonk, MA (24 miles from Dartmouth, MA)
- 13 days ago
Store - PROV-SEEKONK, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Closing Part Time Customer Experience Manager
- Wareham, MA (20 miles from Dartmouth, MA)
- 26 days ago
- Wareham, MA (20 miles from Dartmouth, MA)
- 26 days ago
Store - BOS-WAREHAM, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Airport Customer Service Supervisor (Breeze) - PVD
- Warwick, RI (24 miles from Dartmouth, MA)
- 27 days ago
- Warwick, RI (24 miles from Dartmouth, MA)
- 27 days ago
General information Job Title Airport Customer Service Supervisor (Breeze) - PVD Date Monday, June 2, 2025 State Rhode Island City Warwick Base Pay Rate: $ 20.50 Full/Part Time Full Time Exempt or...
Airport Customer Service Supervisor - MVY
- Vineyard Haven, MA (22 miles from Dartmouth, MA)
- 30+ days ago
- Vineyard Haven, MA (22 miles from Dartmouth, MA)
- 30+ days ago
General information Job Title Airport Customer Service Supervisor - MVY Date Thursday, May 29, 2025 State Massachusetts City Vineyard Haven Base Pay Rate: $ 26.00 Full/Part Time Full Time Exempt...
Retail Customer Service Supervisor
- Warwick, RI (24 miles from Dartmouth, MA)
- 30+ days ago
- Warwick, RI (24 miles from Dartmouth, MA)
- 30+ days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- North Kingstown, RI (23 miles from Dartmouth, MA)
- 30+ days ago
- North Kingstown, RI (23 miles from Dartmouth, MA)
- 30+ days ago
Our client, a leading provider in the technology industry, is seeking a Customer Service Coordinator to join their team. As a Customer Service Coordinator, you will be part of the Service and...
- Cranston, RI (24 miles from Dartmouth, MA)
- 30+ days ago
- Cranston, RI (24 miles from Dartmouth, MA)
- 30+ days ago
Join Our Team as a Customer Experience Manager with Floor Coverings International! At Floor Coverings International, we're not just a flooring company; we're the #1 Customer-rated Flooring company...
- Warwick, RI (24 miles from Dartmouth, MA)
- 30+ days ago
- Warwick, RI (24 miles from Dartmouth, MA)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Dartmouth, MA
Highest Education Level
Customer Service Managers in Dartmouth, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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