Customer Service Manager Jobs in Chicopee, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Windsor, CT (21 miles from Chicopee, MA)
- 4 days ago
- Windsor, CT (21 miles from Chicopee, MA)
- 4 days ago
Company: SS&C Technologies Location: MI Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
Lead Client Service Manager in IL
- Windsor, CT (21 miles from Chicopee, MA)
- 6 days ago
- Windsor, CT (21 miles from Chicopee, MA)
- 6 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
- Springfield, MA (4 miles from Chicopee, MA)
- 12 days ago
- Springfield, MA (4 miles from Chicopee, MA)
- 12 days ago
Department: Administration Reports to: Administrator FSLA Status: Full-time, Exempt-level Pay Rate: $1,346/week - $1,538/week NOTE: This position is subject to further modification prior to...
- Agawam, MA (6 miles from Chicopee, MA)
- 12 days ago
- Agawam, MA (6 miles from Chicopee, MA)
- 12 days ago
Customer Service Manager Agawam, MA ( Description OVERVIEW Cadrex is searching for a Customer Service Manager who will be responsible for leading a team of customer service representatives and ensuring...
Customer Service Lead Representative - Remote
- Bloomfield, CT (22 miles from Chicopee, MA)
- 18 days ago
- Bloomfield, CT (22 miles from Chicopee, MA)
- 18 days ago
As a **Customer Service Lead Representative,** you will be responsible for researching complex, social media customer service issues and collaborating with other internal teams to resolve patient...
Remote WorkCustomer Service Administrator
- Hadley, MA (13 miles from Chicopee, MA)
- 25 days ago
- Hadley, MA (13 miles from Chicopee, MA)
- 25 days ago
Minimum Education Requirement: Experience with a call center management phone system. Bachelor's degree is preferred. Or 18 mos. to 3 years of customer service experience....
Customer Experience Manager PT (Nights)-62
- Enfield, CT (12 miles from Chicopee, MA)
- 30+ days ago
- Enfield, CT (12 miles from Chicopee, MA)
- 30+ days ago
Store - HART-ENFIELD, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Windsor, CT (21 miles from Chicopee, MA)
- 90+ days ago
- Windsor, CT (21 miles from Chicopee, MA)
- 90+ days ago
101462 615 Day Hill Road, Windsor, Connecticut 06095 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our...
- South Windsor, CT (22 miles from Chicopee, MA)
- 45+ days ago
- South Windsor, CT (22 miles from Chicopee, MA)
- 45+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Scheduling Coordinator / Client Service Supervisor
- Springfield, MA (4 miles from Chicopee, MA)
- 45+ days ago
- Springfield, MA (4 miles from Chicopee, MA)
- 45+ days ago
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
- Bloomfield, CT (22 miles from Chicopee, MA)
- 60+ days ago
- Bloomfield, CT (22 miles from Chicopee, MA)
- 60+ days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
- Bloomfield, CT (22 miles from Chicopee, MA)
- 60+ days ago
- Bloomfield, CT (22 miles from Chicopee, MA)
- 60+ days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
Demographic Data for Chicopee, MA
Moving to Chicopee, MA? Find some basic demographic data about Chicopee, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Chicopee, MA
Highest Education Level
Customer Service Managers in Chicopee, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Call Center Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Process Improvement
- Retail
- Verbal Communication
- Written Communication
- Driving
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Teamwork
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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