Customer Service Representative Jobs in Chicopee, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- South Windsor, CT (22 miles from Chicopee, MA)
- 2 hours ago
- South Windsor, CT (22 miles from Chicopee, MA)
- 2 hours ago
Customer Service Representative Bodycote offers: 1,500 Sign-on Retention Bonus! Paid holidays and paid time off. 401k match, Medical, Dental, and Vision Plans for employees and families....
Customer Service Representative
- Enfield, CT (12 miles from Chicopee, MA)
- 2 hours ago
- Enfield, CT (12 miles from Chicopee, MA)
- 2 hours ago
The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business....
Customer Service Representative (CSR)
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 22 hours ago
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 22 hours ago
Join Aiello Home Services - Where Your Career in Customer Service Thrives!Are you a customer service professional looking to grow with a company that values your skills and dedication? At Aiello...
Customer Service Representative - BILINGUAL IN SPANISH
- Enfield, CT (12 miles from Chicopee, MA)
- 22 hours ago
- Enfield, CT (12 miles from Chicopee, MA)
- 22 hours ago
center experience Additional Skills & Qualifications: + Experience in a relevant industry is a plus + Self-starter with the ability to multitask + Ability to make decisions independently and prioritize...
Retail Store Specialist - (Customer Service/Merchandising) - Part Time
- Westfield, MA (8 miles from Chicopee, MA)
- 1 day ago
- Westfield, MA (8 miles from Chicopee, MA)
- 1 day ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $16.00 - $17.25 / hour and...
- Bloomfield, CT (22 miles from Chicopee, MA)
- 1 day ago
- Bloomfield, CT (22 miles from Chicopee, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Bloomfield, CT (22 miles from Chicopee, MA)
- 1 day ago
- Bloomfield, CT (22 miles from Chicopee, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Hadley, MA (13 miles from Chicopee, MA)
- 2 days ago
- Hadley, MA (13 miles from Chicopee, MA)
- 2 days ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Pharmacy Customer Service Associate
- Simsbury, CT (22 miles from Chicopee, MA)
- 2 days ago
- Simsbury, CT (22 miles from Chicopee, MA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep (CSR) - Behavioral Health
- East Windsor Hill, CT (21 miles from Chicopee, MA)
- 2 days ago
- East Windsor Hill, CT (21 miles from Chicopee, MA)
- 2 days ago
Location Detail: Rushford Center Inc Meriden (10172) Shift Detail: 8am-4:30pm; Monday-Friday Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to...
Customer Service Representative - PT
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 2 days ago
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 2 days ago
$16.35/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Advisor 1, Car Care Customer Service & Sales
- Enfield, CT (12 miles from Chicopee, MA)
- 3 days ago
- Enfield, CT (12 miles from Chicopee, MA)
- 3 days ago
Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the...
Customer Service Representative - Remote - eviCore
- Bloomfield, CT (22 miles from Chicopee, MA)
- 3 days ago
- Bloomfield, CT (22 miles from Chicopee, MA)
- 3 days ago
cannot be resolved via the formal script to the appropriate person or department + Remain client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call...
Remote WorkCustomer Service Associate - Temporary
- Enfield, CT (12 miles from Chicopee, MA)
- 4 days ago
- Enfield, CT (12 miles from Chicopee, MA)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Agawam, MA (6 miles from Chicopee, MA)
- 5 days ago
- Agawam, MA (6 miles from Chicopee, MA)
- 5 days ago
Excellent written and verbal communication skills. 2+ years of inside sales/call center experience required....
Demographic Data for Chicopee, MA
Moving to Chicopee, MA? Find some basic demographic data about Chicopee, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Chicopee, MA
Highest Education Level
Customer Service Representatives in Chicopee, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Courteous
- Baking
- Order Processing
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Cashier Skills
- Reimbursement
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Punctual
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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