Customer Service Representative Jobs in Chicopee, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Account Representative
- Springfield, MA (4 miles from Chicopee, MA)
- 3 hours ago
- Springfield, MA (4 miles from Chicopee, MA)
- 3 hours ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Directly support Client Service Manager, Account Managers, other Customer Service Representatives. Performs other duties as assigned....
Aviation Front Desk Customer Service Representative Part Time Job Westfield, MA
- Westfield, MA (8 miles from Chicopee, MA)
- 1 day ago
- Westfield, MA (8 miles from Chicopee, MA)
- 1 day ago
If so, this Part Time Front Desk Customer Service Representative position with Atlantic Aviation at BAF in Westfield, MA may be perfect for you!...
- Amherst, MA (16 miles from Chicopee, MA)
- 2 days ago
- Amherst, MA (16 miles from Chicopee, MA)
- 2 days ago
AMHERST Customer Assistant ll JOB SUMMARY: As a member of the Customer Service Team, the Customer Assistant II performs a full range of complex procedural accounting and clerical duties associated...
Customer Service Representative - CuraScript SD - Remote
- Bloomfield, CT (22 miles from Chicopee, MA)
- 2 days ago
- Bloomfield, CT (22 miles from Chicopee, MA)
- 2 days ago
Location: Bloomfield, US-CT Rate: Not Specified Type: Permanent Customer Service Representative - CuraScript SD - Remote CuraScript SD is currently seeking a Customer Service Representative....
Remote WorkLoss Prevention Customer Service Associate
- West Springfield, MA (3 miles from Chicopee, MA)
- 3 days ago
- West Springfield, MA (3 miles from Chicopee, MA)
- 3 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Northampton, MA (11 miles from Chicopee, MA)
- 3 days ago
- Northampton, MA (11 miles from Chicopee, MA)
- 3 days ago
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Aviation Front Desk Customer Service Representative Part Time Job
- Westfield, MA (8 miles from Chicopee, MA)
- 3 days ago
- Westfield, MA (8 miles from Chicopee, MA)
- 3 days ago
If so, this Part Time Front Desk Customer Service Representative position with Atlantic Aviation at BAF in Westfield, MA may be perfect for you!...
Customer Service Representative - Cigna Healthcare - Remote
- Bloomfield, CT (22 miles from Chicopee, MA)
- 3 days ago
- Bloomfield, CT (22 miles from Chicopee, MA)
- 3 days ago
If so, Cigna Healthcare, a division of The Cigna Group, is hiring customer service representatives like you to join our US Medical team....
Remote WorkCustomer Service Representative
- Windsor, CT (21 miles from Chicopee, MA)
- 3 days ago
- Windsor, CT (21 miles from Chicopee, MA)
- 3 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Part-Time, Seasonal Client Service Specialist
- Somers, CT (14 miles from Chicopee, MA)
- 3 days ago
- Somers, CT (14 miles from Chicopee, MA)
- 3 days ago
This organization is based in Connecticut and specializes exclusively in serving the insurance and investment needs of individuals who are retired or approaching retirement. It helps clients...
- Somers, CT (14 miles from Chicopee, MA)
- 4 days ago
- Somers, CT (14 miles from Chicopee, MA)
- 4 days ago
Responsibilities Manage client inquiries by phone, email, and fax Researching of doctor and prescriptions through websites Build a positive internal client relationship through collaboration and...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 4 days ago
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
CUSTOMER SERVICE Staffing Now Amherst
- Amherst, MA (16 miles from Chicopee, MA)
- 4 days ago
- Amherst, MA (16 miles from Chicopee, MA)
- 4 days ago
CUSTOMER SERVICE Staffing Now Amherst, MA (Onsite) Contract to Hire Job Details We are seeking a highly motivated and organized Customer Service Representative to join a growing property management...
Demographic Data for Chicopee, MA
Moving to Chicopee, MA? Find some basic demographic data about Chicopee, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Chicopee, MA
Highest Education Level
Customer Service Representatives in Chicopee, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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