Customer Service Manager Jobs in Chicopee, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Pelican
- South Deerfield, MA (21 miles from Chicopee, MA)
- 3 days ago
- South Deerfield, MA (21 miles from Chicopee, MA)
- 3 days ago
Be the voice of the customer.Pelican is seeking a strategic and people-focused Customer Service Manager to lead and evolve our customer service organization in support of continued business growth....
In PersonCustomer Success Manager in MI
- SS&C Technologies
- Windsor, CT (21 miles from Chicopee, MA)
- 7 days ago
- Windsor, CT (21 miles from Chicopee, MA)
- 7 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
In PersonCustomer Service Coordinator (Office, Admin, Administrative) - HomeCare
- Hartford HealthCare
- Vernon, CT (23 miles from Chicopee, MA)
- 14 days ago
- Vernon, CT (23 miles from Chicopee, MA)
- 14 days ago
Care/Call Center experience preferred....
In PersonFT Customer Experience Manager
- Michaels Stores
- West Springfield, MA (3 miles from Chicopee, MA)
- 15 days ago
- West Springfield, MA (3 miles from Chicopee, MA)
- 15 days ago
Store - WEST SPRINGFIELD, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person- River Valley Co-op
- Northampton, MA (11 miles from Chicopee, MA)
- 22 days ago
- Northampton, MA (11 miles from Chicopee, MA)
- 22 days ago
NORTHAMPTON Customer Service Manager The Customer Service Manager will provide a high level of service to River Valley Co-op's internal and external customers and will be responsible for building and...
In Person- Stop & Shop
- Springfield, MA (4 miles from Chicopee, MA)
- 30+ days ago
- Springfield, MA (4 miles from Chicopee, MA)
- 30+ days ago
Customer Service Manager 3.3 3.3 out of 5 stars 1600 Boston Road, Springfield, MA 01129 $64,800 - $97,200 a year Stop & Shop 6,345 reviews $64,800 - $97,200 a year Category/Area of Expertise: Retail...
In PersonClerk IV (Customer Service Coordinator)
- UMass Amherst
- Amherst, MA (16 miles from Chicopee, MA)
- 30+ days ago
- Amherst, MA (16 miles from Chicopee, MA)
- 30+ days ago
Clerk IV (Customer Service Coordinator) UMass Amherst United States, Massachusetts, Amherst Apr 28, 2026 Title: Clerk IV (Customer Service Coordinator) Executive Area: Academic Affairs...
Hybrid Full Time... Westover Rd, Chicopee, Massachusetts 01022 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
In Person- Five Below
- Bloomfield, CT (22 miles from Chicopee, MA)
- 60+ days ago
- Bloomfield, CT (22 miles from Chicopee, MA)
- 60+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonDemographic Data for Chicopee, MA
Moving to Chicopee, MA? Find some basic demographic data about Chicopee, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Chicopee, MA
Highest Education Level
Customer Service Managers in Chicopee, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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