Customer Service Manager Jobs in Billerica, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smyth Companies
- Wilmington, MA (4 miles from Billerica, MA)
- 9 days ago
- Smyth Companies
- Wilmington, MA (4 miles from Billerica, MA)
- 9 days ago
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....
Customer Service Supervisor - Full Time
- Dedham, MA (21 miles from Billerica, MA)
- 7 hours ago
- Dedham, MA (21 miles from Billerica, MA)
- 7 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Retail Customer Service Supervisor
- Nashua, NH (16 miles from Billerica, MA)
- 16 hours ago
- Nashua, NH (16 miles from Billerica, MA)
- 16 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Hudson, MA (18 miles from Billerica, MA)
- 19 hours ago
- Hudson, MA (18 miles from Billerica, MA)
- 19 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Securities Services - Customer Success Manager - Vice President
- Boston, MA (16 miles from Billerica, MA)
- 23 hours ago
- Boston, MA (16 miles from Billerica, MA)
- 23 hours ago
As a Customer Success Manager in (Insert team name or Sub-LOB), you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong...
- Boston, MA (16 miles from Billerica, MA)
- 1 day ago
- Boston, MA (16 miles from Billerica, MA)
- 1 day ago
The Customer Success Manager (CSM) position focuses on proactive SaaS engagements for Oracle Retail. The responsibilities require the candidate to work directly with customers and have a confirmed...
- Londonderry, NH (23 miles from Billerica, MA)
- 1 day ago
- Londonderry, NH (23 miles from Billerica, MA)
- 1 day ago
Company Description We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our areas of activity are every...
Temporary Customer Service Manager
- Weston, MA (13 miles from Billerica, MA)
- 1 day ago
- Weston, MA (13 miles from Billerica, MA)
- 1 day ago
Overview The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer service...
- Salem, NH (17 miles from Billerica, MA)
- 1 day ago
- Salem, NH (17 miles from Billerica, MA)
- 1 day ago
ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
- Hyde Park, MA (21 miles from Billerica, MA)
- 1 day ago
- Hyde Park, MA (21 miles from Billerica, MA)
- 1 day ago
In the absence of the Store Director, Assistant Store Director and Evening Manager, the Customer Service Manager may be in charge of the store....
- Salem, NH (17 miles from Billerica, MA)
- 1 day ago
- Salem, NH (17 miles from Billerica, MA)
- 1 day ago
ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
- Newton, MA (14 miles from Billerica, MA)
- 1 day ago
- Newton, MA (14 miles from Billerica, MA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Boston, MA (16 miles from Billerica, MA)
- 1 day ago
- Boston, MA (16 miles from Billerica, MA)
- 1 day ago
Job Description: Welcome to Vaco - an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings. Since...
Customer Service Coordinator, Corporate
- Waltham, MA (10 miles from Billerica, MA)
- 2 days ago
- Waltham, MA (10 miles from Billerica, MA)
- 2 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Customer Service Professional - Route Driver, base $65-75k, total $100
- Marlborough, MA (20 miles from Billerica, MA)
- 2 days ago
- Marlborough, MA (20 miles from Billerica, MA)
- 2 days ago
un Customer Service Professional - Route Driver, base $65-75k, total $100 (Marlborough, MA) xx compensation: Base $65-75K plus commissions to total $72-101K employment type: experience level: mid...
Demographic Data for Billerica, MA
Moving to Billerica, MA? Find some basic demographic data about Billerica, MA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Billerica, MA
Highest Education Level
Customer Service Managers in Billerica, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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