Call Center Representative Jobs in Billerica, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Outbound Call Center Representative
- Bedford, MA (3 miles from Billerica, MA)
- 1 day ago
- Bedford, MA (3 miles from Billerica, MA)
- 1 day ago
Submit your resume and a brief introduction today. a job alert for this search Call Center Representative Bedford, New Hampshire, United States...
Call Center Agent (Part-Time)-1
- Woburn, MA (6 miles from Billerica, MA)
- 2 days ago
- Woburn, MA (6 miles from Billerica, MA)
- 2 days ago
Return to Job Search Call Center Agent (Part-Time)-1 U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...
- Boston, MA (16 miles from Billerica, MA)
- 4 days ago
- Boston, MA (16 miles from Billerica, MA)
- 4 days ago
Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....
Call Center Representative- Boston Logan Airport
- Boston, MA (16 miles from Billerica, MA)
- 4 days ago
- Boston, MA (16 miles from Billerica, MA)
- 4 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
IT Client Support Specialist Tufts University
- Somerville, MA (14 miles from Billerica, MA)
- 9 days ago
- Somerville, MA (14 miles from Billerica, MA)
- 9 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...
- Somerville, MA (14 miles from Billerica, MA)
- 10 days ago
- Somerville, MA (14 miles from Billerica, MA)
- 10 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts’ mission of teaching,...
- Woburn, MA (6 miles from Billerica, MA)
- 13 days ago
- Woburn, MA (6 miles from Billerica, MA)
- 13 days ago
Call Center Representative: Up to \$70,000-85,000! Rite Window, a proud company of the Renuity family, where innovation and excellence drive everything we do....
Call Center Representative/Member Advocate
- Quincy, MA (24 miles from Billerica, MA)
- 21 days ago
- Quincy, MA (24 miles from Billerica, MA)
- 21 days ago
Call Center Representative/Member Advocate Healthcare Financial, Inc....
- Lowell, MA (7 miles from Billerica, MA)
- 22 days ago
- Lowell, MA (7 miles from Billerica, MA)
- 22 days ago
At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....
Customer Relations Associate: Part-Time
- Berlin, MA (22 miles from Billerica, MA)
- 24 days ago
- Berlin, MA (22 miles from Billerica, MA)
- 24 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Call Center Associate 2nd Shift
- Northborough, MA (24 miles from Billerica, MA)
- 27 days ago
- Northborough, MA (24 miles from Billerica, MA)
- 27 days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkHigh Volume Call Center Representative
- Boston, MA (16 miles from Billerica, MA)
- 45+ days ago
- Boston, MA (16 miles from Billerica, MA)
- 45+ days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- Northborough, MA (24 miles from Billerica, MA)
- 45+ days ago
- Northborough, MA (24 miles from Billerica, MA)
- 45+ days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkCall Center Representative - Lawrence
- Lawrence, MA (11 miles from Billerica, MA)
- 60+ days ago
- Lawrence, MA (11 miles from Billerica, MA)
- 60+ days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Sr. Client Relations Specialist
- Boston, MA (16 miles from Billerica, MA)
- 90+ days ago
- Boston, MA (16 miles from Billerica, MA)
- 90+ days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Demographic Data for Billerica, MA
Moving to Billerica, MA? Find some basic demographic data about Billerica, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Billerica, MA
Highest Education Level
Call Center Representatives in Billerica, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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