Customer Service Manager Jobs in Waldorf, MD

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 54 Jobs

Assistant Customer Experience Manager

  • Charlotte Hall, MD (11 miles from Waldorf, MD)
  • 6 hours ago
  • Charlotte Hall, MD (11 miles from Waldorf, MD)
  • 6 hours ago

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...

Customer Experience Manager

  • Charlotte Hall, MD (11 miles from Waldorf, MD)
  • 6 hours ago
  • Charlotte Hall, MD (11 miles from Waldorf, MD)
  • 6 hours ago

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...

Part Time Customer Experience Manager

  • Washington, DC (21 miles from Waldorf, MD)
  • 1 day ago
  • Washington, DC (21 miles from Waldorf, MD)
  • 1 day ago

Store - DC-CHEVY CHASE, DC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Client Service Coordinator - 000442

  • Falls Church, VA (23 miles from Waldorf, MD)
  • 1 day ago
  • Falls Church, VA (23 miles from Waldorf, MD)
  • 1 day ago

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...

Customer Service Manager - Lorton

  • Lorton, VA (18 miles from Waldorf, MD)
  • 2 days ago
  • Lorton, VA (18 miles from Waldorf, MD)
  • 2 days ago

Customer Service Manager - Huntington Transdev in Lorton, VA is hiring a Customer Service Manager....

Customer Service Supervisor

  • Dumfries, VA (23 miles from Waldorf, MD)
  • 2 days ago
  • Dumfries, VA (23 miles from Waldorf, MD)
  • 2 days ago

Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...

Customer Experience Manager - Part Time

  • Prince Frederick, MD (16 miles from Waldorf, MD)
  • 3 days ago
  • Prince Frederick, MD (16 miles from Waldorf, MD)
  • 3 days ago

Store - Prince Frederick, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Customer Service Director

  • Washington, DC (21 miles from Waldorf, MD)
  • 4 days ago
  • Washington, DC (21 miles from Waldorf, MD)
  • 4 days ago

The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...

Remote Work

Customer Experience Manager - Full Time

  • Prince Frederick, MD (16 miles from Waldorf, MD)
  • 5 days ago
  • Prince Frederick, MD (16 miles from Waldorf, MD)
  • 5 days ago

Store - Prince Frederick, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Client Service Coordinator - 005020

  • Woodbridge, VA (21 miles from Waldorf, MD)
  • 6 days ago
  • Woodbridge, VA (21 miles from Waldorf, MD)
  • 6 days ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...

Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)

  • Washington, DC (21 miles from Waldorf, MD)
  • 7 days ago
  • Washington, DC (21 miles from Waldorf, MD)
  • 7 days ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Supervisor, Customer Service Management

  • Washington, DC (21 miles from Waldorf, MD)
  • 7 days ago
  • Washington, DC (21 miles from Waldorf, MD)
  • 7 days ago

.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...

Remote Work

Retail Store Customer Service Supervisor Landmark

  • Alexandria, VA (17 miles from Waldorf, MD)
  • 8 days ago
  • Alexandria, VA (17 miles from Waldorf, MD)
  • 8 days ago

About the role As a store Supervisor, you support the store management team to maintain Total Wine & More's brand by delivering best-in-class service, selection, and value to our customers. You...

Client Services Manager

  • Washington, DC (21 miles from Waldorf, MD)
  • 8 days ago
  • Washington, DC (21 miles from Waldorf, MD)
  • 8 days ago

Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Washington DC territory. StructureCare, headquartered in...

Retail Customer Service Supervisor

  • Woodbridge, VA (21 miles from Waldorf, MD)
  • 10 days ago
  • Woodbridge, VA (21 miles from Waldorf, MD)
  • 10 days ago

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...

Demographic Data for Waldorf, MD

Moving to Waldorf, MD? Find some basic demographic data about Waldorf, MD below.

Local
National
89,010
1,466
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...
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Salary for Customer Service Manager Jobs in Waldorf, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Waldorf, MD offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.6%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Waldorf, MD
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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