Customer Service Manager Jobs in Waldorf, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Washington, DC (21 miles from Waldorf, MD)
- 30+ days ago
- Washington, DC (21 miles from Waldorf, MD)
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Customer Service Manager to join our team in JBAB Washington, DC. The position is onsite....
- Hyattsville, MD (22 miles from Waldorf, MD)
- 1 day ago
- Hyattsville, MD (22 miles from Waldorf, MD)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Springfield, VA (19 miles from Waldorf, MD)
- 2 days ago
- Springfield, VA (19 miles from Waldorf, MD)
- 2 days ago
The Client Care Manager is responsible for ensuring that our clients are receiving the best possible care. They will develop a Care Plan as part of the initial client intake session and keep it...
- White Plains, MD (6 miles from Waldorf, MD)
- 2 days ago
- White Plains, MD (6 miles from Waldorf, MD)
- 2 days ago
The Client Care Manager is responsible for ensuring that our clients are receiving the best possible care. They will develop a Care Plan as part of the initial client intake session and keep it...
Regional Client Service Director
- Washington, DC (21 miles from Waldorf, MD)
- 2 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 2 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Client Service Manager, Government - Washington, DC
- Washington, DC (21 miles from Waldorf, MD)
- 3 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 3 days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
- Washington, DC (21 miles from Waldorf, MD)
- 4 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 4 days ago
Basic information Job Name: Coordinator, Client Service Location: Washington, DC Line of Business: Investor Relations Job Function: Investor Services Date: Monday, February 3, 2025 Position...
- Landover, MD (21 miles from Waldorf, MD)
- 5 days ago
- Landover, MD (21 miles from Waldorf, MD)
- 5 days ago
Headline! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards capable of...
Assistant Customer Experience Manager
- Charlotte Hall, MD (11 miles from Waldorf, MD)
- 5 days ago
- Charlotte Hall, MD (11 miles from Waldorf, MD)
- 5 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Manager - Customer Support Center
- Washington, DC (21 miles from Waldorf, MD)
- 7 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 7 days ago
Responsibilities The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S....
- Washington, DC (21 miles from Waldorf, MD)
- 9 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 9 days ago
IT Customer Support Manager Department Marketing Statement: Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in and will be responsible for managing the...
- Alexandria, VA (17 miles from Waldorf, MD)
- 11 days ago
- Alexandria, VA (17 miles from Waldorf, MD)
- 11 days ago
Client Success Manager Job Description We are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team....
- Washington, DC (21 miles from Waldorf, MD)
- 11 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 11 days ago
Our client is seeking a dynamic, people-first Customer Service Manager to lead a team of representatives and dispatchers....
- Alexandria, VA (17 miles from Waldorf, MD)
- 11 days ago
- Alexandria, VA (17 miles from Waldorf, MD)
- 11 days ago
Client Success Manager Job Description We are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team....
- Washington, DC (21 miles from Waldorf, MD)
- 11 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 11 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Demographic Data for Waldorf, MD
Moving to Waldorf, MD? Find some basic demographic data about Waldorf, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Waldorf, MD
Highest Education Level
Customer Service Managers in Waldorf, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »