Customer Service Manager Jobs in Waldorf, MD

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 40 Jobs
Kiernan Trebach LLP

Client Relations Coordinator

Ready to take your marketing career to the next level in a role where your ideas matter and your work gets noticed? Kiernan Trebach LLP, a multi-office defense litigation firm with a strong...

Manager, Member Services & Programs Communications

  • Washington, DC (21 miles from Waldorf, MD)
  • 4 hours ago
  • Washington, DC (21 miles from Waldorf, MD)
  • 4 hours ago

Job Summary: The Member Services & Programs Communications Manager will work with the Executive Vice President of Member Services & Programs to effectively communicate the benefits of AAF...

Customer Service Supervisor

  • Camp Springs, MD (14 miles from Waldorf, MD)
  • 2 days ago
  • Camp Springs, MD (14 miles from Waldorf, MD)
  • 2 days ago

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...

Microsoft D365 CRM, Director

  • Washington, DC (21 miles from Waldorf, MD)
  • 3 days ago
  • Washington, DC (21 miles from Waldorf, MD)
  • 3 days ago

Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...

Manager Customer Relations

  • Washington, DC (21 miles from Waldorf, MD)
  • 4 days ago
  • Washington, DC (21 miles from Waldorf, MD)
  • 4 days ago

service management....

Client Service Manager

  • Washington, DC (21 miles from Waldorf, MD)
  • 4 days ago
  • Washington, DC (21 miles from Waldorf, MD)
  • 4 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Client Services Manager

  • Landover, MD (21 miles from Waldorf, MD)
  • 6 days ago
  • Landover, MD (21 miles from Waldorf, MD)
  • 6 days ago

Job Description GardaWorld is looking for a Client Services Manager! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that...

Retail Customer Service Supervisor

  • Largo, MD (20 miles from Waldorf, MD)
  • 6 days ago
  • Largo, MD (20 miles from Waldorf, MD)
  • 6 days ago

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...

Oracle Health Federal Customer Service Administrator

  • Arlington, VA (22 miles from Waldorf, MD)
  • 10 days ago
  • Arlington, VA (22 miles from Waldorf, MD)
  • 10 days ago

We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare...

Customer Service Manager

  • Seabrook, MD (23 miles from Waldorf, MD)
  • 11 days ago
  • Seabrook, MD (23 miles from Waldorf, MD)
  • 11 days ago

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....

Customer Care coordinator

  • Woodbridge, VA (21 miles from Waldorf, MD)
  • 12 days ago
  • Woodbridge, VA (21 miles from Waldorf, MD)
  • 12 days ago

Department: Retail Sales Location: Woodbridge, VA Commitment: Part-Time Workplace Type: Onsite Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi...

Client Service Coordinator

  • Alexandria, VA (17 miles from Waldorf, MD)
  • 14 days ago
  • Alexandria, VA (17 miles from Waldorf, MD)
  • 14 days ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...

Customer Service supervisor

  • Arlington, VA (22 miles from Waldorf, MD)
  • 15 days ago
  • Arlington, VA (22 miles from Waldorf, MD)
  • 15 days ago

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...

FT Manager Customer Service (H)

  • Charlotte Hall, MD (11 miles from Waldorf, MD)
  • 16 days ago
  • Charlotte Hall, MD (11 miles from Waldorf, MD)
  • 16 days ago

Category/Area of Expertise: Retail Operations Job Requisition: 447056 Address: USA-MD-Charlotte Hall-30290 Mt Wolf Rd Store Code: Store 01319 Managers (2716993) Food Lion has been providing an...

Customer Experience Manager - Full Time

  • District Heights, MD (16 miles from Waldorf, MD)
  • 16 days ago
  • District Heights, MD (16 miles from Waldorf, MD)
  • 16 days ago

Store - DIS - DC District Heights, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....

Demographic Data for Waldorf, MD

Moving to Waldorf, MD? Find some basic demographic data about Waldorf, MD below.

Local
National
89,010
1,466
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Waldorf, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Waldorf, MD offer the following education background
Bachelor's Degree
38.0%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
12.0%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Waldorf, MD
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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