Customer Service Manager Jobs in Sykesville, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Columbia, MD (13 miles from Sykesville, MD)
- 1 day ago
- Columbia, MD (13 miles from Sykesville, MD)
- 1 day ago
Company & Culture Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision...
Regional Client Service Director
- Baltimore, MD (19 miles from Sykesville, MD)
- 2 days ago
- Baltimore, MD (19 miles from Sykesville, MD)
- 2 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
- Rockville, MD (23 miles from Sykesville, MD)
- 3 days ago
- Rockville, MD (23 miles from Sykesville, MD)
- 3 days ago
The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSMs overall responsibility is to build, maintain and grow...
Remote WorkClient Services Manager, Senior Living
- Montgomry Vlg, MD (20 miles from Sykesville, MD)
- 5 days ago
- Montgomry Vlg, MD (20 miles from Sykesville, MD)
- 5 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Gaithersburg, MD M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
- Frederick, MD (20 miles from Sykesville, MD)
- 8 days ago
- Frederick, MD (20 miles from Sykesville, MD)
- 8 days ago
1750 Monocacy Blvd., Bldg D Frederick Maryland, 21701, +... x#720 Starting Pay: $19.25 Hourly We are hiring at all of our MD locations, if this is not your location of choice, we will talk to you...
Customer Service Manager, Revenue Cycle
- Baltimore, MD (19 miles from Sykesville, MD)
- 8 days ago
- Baltimore, MD (19 miles from Sykesville, MD)
- 8 days ago
Diverse and collaborative working environment Affordable and comprehensive benefits package Employee and Dependent Tuition Assistance The Revenue Cycle Management Customer Services Manager is responsible...
FT Customer Experience Manager
- Baltimore, MD (19 miles from Sykesville, MD)
- 9 days ago
- Baltimore, MD (19 miles from Sykesville, MD)
- 9 days ago
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to...
Customer Service Coordinator/Dispatcher
- Windsor Mill, MD (10 miles from Sykesville, MD)
- 9 days ago
- Windsor Mill, MD (10 miles from Sykesville, MD)
- 9 days ago
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software....
Customer Experience Manager - Victorias Secret - Clarksburg Outlets - Clarksburg, MD
- Clarksburg, MD (19 miles from Sykesville, MD)
- 11 days ago
- Clarksburg, MD (19 miles from Sykesville, MD)
- 11 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Client Service Coordinator - 001364
- Laurel, MD (20 miles from Sykesville, MD)
- 11 days ago
- Laurel, MD (20 miles from Sykesville, MD)
- 11 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Jessup, MD (19 miles from Sykesville, MD)
- 12 days ago
- Jessup, MD (19 miles from Sykesville, MD)
- 12 days ago
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
- Ellicott City, MD (12 miles from Sykesville, MD)
- 12 days ago
- Ellicott City, MD (12 miles from Sykesville, MD)
- 12 days ago
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
FY26 US Seasonal Tax-Private Client Services Manager
- Baltimore, MD (19 miles from Sykesville, MD)
- 13 days ago
- Baltimore, MD (19 miles from Sykesville, MD)
- 13 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkUS Seasonal Tax-Financial Services Organization- Private Client Services-Manager
- Baltimore, MD (19 miles from Sykesville, MD)
- 13 days ago
- Baltimore, MD (19 miles from Sykesville, MD)
- 13 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkCustomer Experience Manager - Victoria's Secret - Clarksburg Outlets - Clarksburg, MD
- Clarksburg, MD (19 miles from Sykesville, MD)
- 14 days ago
- Clarksburg, MD (19 miles from Sykesville, MD)
- 14 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Demographic Data for Sykesville, MD
Moving to Sykesville, MD? Find some basic demographic data about Sykesville, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Sykesville, MD
Highest Education Level
Customer Service Managers in Sykesville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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