Customer Service Manager Jobs in Rockville, MD

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 81 Jobs

Customer Experience Manager

  • Hyattsville, MD (15 miles from Rockville, MD)
  • 11 hours ago
  • Hyattsville, MD (15 miles from Rockville, MD)
  • 11 hours ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Customer Care Supervisor

  • Columbia, MD (16 miles from Rockville, MD)
  • 1 day ago
  • Columbia, MD (16 miles from Rockville, MD)
  • 1 day ago

Company & Culture Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision...

Client Care Manager

  • Springfield, VA (22 miles from Rockville, MD)
  • 1 day ago
  • Springfield, VA (22 miles from Rockville, MD)
  • 1 day ago

The Client Care Manager is responsible for ensuring that our clients are receiving the best possible care. They will develop a Care Plan as part of the initial client intake session and keep it...

Regional Client Service Director

  • Washington, DC (14 miles from Rockville, MD)
  • 2 days ago
  • Washington, DC (14 miles from Rockville, MD)
  • 2 days ago

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...

Client Service Manager, Government - Washington, DC

  • Washington, DC (14 miles from Rockville, MD)
  • 3 days ago
  • Washington, DC (14 miles from Rockville, MD)
  • 3 days ago

Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...

Customer Success Manager II

  • Rockville, MD
  • 3 days ago
  • Rockville, MD
  • 3 days ago

The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSMs overall responsibility is to build, maintain and grow...

Remote Work

Customer Care Coordinator

  • Fairfax, VA (21 miles from Rockville, MD)
  • 4 days ago
  • Fairfax, VA (21 miles from Rockville, MD)
  • 4 days ago

Department: Retail Sales Location: Fairfax, VA Commitment: Part-Time Workplace Type: Onsite Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi...

Coordinator, Client Service

  • Washington, DC (14 miles from Rockville, MD)
  • 4 days ago
  • Washington, DC (14 miles from Rockville, MD)
  • 4 days ago

Basic information Job Name: Coordinator, Client Service Location: Washington, DC Line of Business: Investor Relations Job Function: Investor Services Date: Monday, February 3, 2025 Position...

Client Services Manager

  • Landover, MD (18 miles from Rockville, MD)
  • 4 days ago
  • Landover, MD (18 miles from Rockville, MD)
  • 4 days ago

Headline! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards capable of...

Client Services Manager, Senior Living

  • Montgomry Vlg, MD (4 miles from Rockville, MD)
  • 5 days ago
  • Montgomry Vlg, MD (4 miles from Rockville, MD)
  • 5 days ago

BAYADA Home Health Care is currently seeking a Client Services Manager to join our Gaithersburg, MD M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...

Customer Experience Manager-Victoria's Secret-Montgomery-Bethesda, MD

  • Bethesda, MD (7 miles from Rockville, MD)
  • 6 days ago
  • Bethesda, MD (7 miles from Rockville, MD)
  • 6 days ago

Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....

Manager - Customer Support Center

  • Washington, DC (14 miles from Rockville, MD)
  • 6 days ago
  • Washington, DC (14 miles from Rockville, MD)
  • 6 days ago

Responsibilities The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S....

IT Customer Support Manager

  • Washington, DC (14 miles from Rockville, MD)
  • 9 days ago
  • Washington, DC (14 miles from Rockville, MD)
  • 9 days ago

IT Customer Support Manager Department Marketing Statement: Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in and will be responsible for managing the...

Customer Experience Manager - Victorias Secret - Clarksburg Outlets - Clarksburg, MD

  • Clarksburg, MD (14 miles from Rockville, MD)
  • 11 days ago
  • Clarksburg, MD (14 miles from Rockville, MD)
  • 11 days ago

Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....

Client Success Manager

  • Alexandria, VA (19 miles from Rockville, MD)
  • 11 days ago
  • Alexandria, VA (19 miles from Rockville, MD)
  • 11 days ago

Client Success Manager Job Description We are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team....

Demographic Data for Rockville, MD

Moving to Rockville, MD? Find some basic demographic data about Rockville, MD below.

Local
National
144,330
5,793
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Rockville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Rockville, MD offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Rockville, MD
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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