Call Center Representative Jobs in Rockville, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 28 Jobs

Call Center/Customer Service Representatives (CSR)

Experis
Landover, MD (18 miles from Rockville, MD)
1 day ago

Landover, MD (18 miles from Rockville, MD)
1 day ago

center experience responding to customer inquiries based on Federal HR knowledge Experience in ticket management (e.g....

In Person

Senior Contact Center Agent, Consumer Assistance Network

McLean, VA (10 miles from Rockville, MD)
2 days ago

McLean, VA (10 miles from Rockville, MD)
2 days ago

Qualifications: 5-7 years of customer service or call center experience Proven experience using CRM systems to document customer interactions Strong phone-based customer support background Mortgage...

In Person

Contact Center Representative I CTA

SIC Standard Insurance Company - 3000
Washington, DC (14 miles from Rockville, MD)
2 days ago

Washington, DC (14 miles from Rockville, MD)
2 days ago

The next part of your journey is right around the corner with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a...

In Person

Customer Care Associate - A

Colonial Parking
Washington, DC (14 miles from Rockville, MD)
2 days ago

Washington, DC (14 miles from Rockville, MD)
2 days ago

Strong communicator with ability to resolve customer inquiries with a one-call resolution. Understand and follow escalation procedures. Understand and follow appeasement procedures....

In Person

Customer Care Associate - Dispatching - (26-CC-600012-075)

DC Water and Sewer Authority
Washington, DC (14 miles from Rockville, MD)
3 days ago

Washington, DC (14 miles from Rockville, MD)
3 days ago

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...

In Person

Call Center Representative

Children's National Medical Center
Washington, DC (14 miles from Rockville, MD)
4 days ago

Washington, DC (14 miles from Rockville, MD)
4 days ago

Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...

In Person

Call Center Representative

Home Genius Exteriors
Olney, MD (6 miles from Rockville, MD)
6 days ago

Olney, MD (6 miles from Rockville, MD)
6 days ago

Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...

In Person

OC Call Center Operator I (FT)

Kastle Systems
Falls Church, VA (14 miles from Rockville, MD)
10 days ago

Falls Church, VA (14 miles from Rockville, MD)
10 days ago

Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier...

In Person

Access Call Center Representative

Children's National Medical Center
Silver Spring, MD (8 miles from Rockville, MD)
11 days ago

Silver Spring, MD (8 miles from Rockville, MD)
11 days ago

Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide...

In Person

Call Center Representative $27/hr Rockville, MD

Beacon Hill Staffing Group
Rockville, MD
14 days ago

Rockville, MD
14 days ago

To Apply for this Job Click Here Our client, a health-related benefits organization, is seeking a Call Center Representative to join their team on a temporary to permanent basis in Rockville, Maryland...

In Person

Remote Healthcare Call Center Representative

Conduent Incorporated
Washington, DC (14 miles from Rockville, MD)
27 days ago

Washington, DC (14 miles from Rockville, MD)
27 days ago

While call center experience is a plus, it is not a requirement. In this position, you will be answering calls regarding healthcare benefits....

Remote

Outbound Call Center Representative

BrightKey
Annapolis Junction, MD (19 miles from Rockville, MD)
28 days ago

Annapolis Junction, MD (19 miles from Rockville, MD)
28 days ago

Join our dynamic team as an Outbound Call Center Representative, where you will play a key role in driving our sales and customer engagement initiatives....

In Person

Client Support Specialist - Weekend Shift

rumbleup
Arlington, VA (13 miles from Rockville, MD)
30+ days ago

Arlington, VA (13 miles from Rockville, MD)
30+ days ago

Now Hiring: Client Support Specialist (Full Time) Location : Remote (U.S. residents only) Schedule: Full-time, Friday - Tuesday Compensation : Competitive, based on experience. Includes health,...

Remote Full Time

Onsite Transportation Monitoring Operator/Call Center

AECOM
Fairfax, VA (21 miles from Rockville, MD)
30+ days ago

Fairfax, VA (21 miles from Rockville, MD)
30+ days ago

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...

In Person

Intake Call Center Representative

Transformations Care Network
Columbia, MD (16 miles from Rockville, MD)
30+ days ago

Columbia, MD (16 miles from Rockville, MD)
30+ days ago

As an Intake Call Center Representative, you'll be an essential part of our administrative support team....

In Person

View all 28 jobs

Demographic Data for Rockville, MD

Moving to Rockville, MD? Find some basic demographic data about Rockville, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Rockville, MD

Local

National

Total Population

144,330

Number of Businesses

5,793

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Rockville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Rockville, MD offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Rockville, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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