Customer Service Manager Jobs in Laurel, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hyattsville, MD (11 miles from Laurel, MD)
- 23 hours ago
- Hyattsville, MD (11 miles from Laurel, MD)
- 23 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Columbia, MD (7 miles from Laurel, MD)
- 1 day ago
- Columbia, MD (7 miles from Laurel, MD)
- 1 day ago
Company & Culture Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision...
- Annapolis, MD (19 miles from Laurel, MD)
- 2 days ago
- Annapolis, MD (19 miles from Laurel, MD)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Regional Client Service Director
- Baltimore, MD (19 miles from Laurel, MD)
- 2 days ago
- Baltimore, MD (19 miles from Laurel, MD)
- 2 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Client Service Manager, Government - Washington, DC
- Washington, DC (16 miles from Laurel, MD)
- 3 days ago
- Washington, DC (16 miles from Laurel, MD)
- 3 days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
- Rockville, MD (14 miles from Laurel, MD)
- 3 days ago
- Rockville, MD (14 miles from Laurel, MD)
- 3 days ago
The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSMs overall responsibility is to build, maintain and grow...
Remote Work- Washington, DC (16 miles from Laurel, MD)
- 4 days ago
- Washington, DC (16 miles from Laurel, MD)
- 4 days ago
Basic information Job Name: Coordinator, Client Service Location: Washington, DC Line of Business: Investor Relations Job Function: Investor Services Date: Monday, February 3, 2025 Position...
- Landover, MD (12 miles from Laurel, MD)
- 5 days ago
- Landover, MD (12 miles from Laurel, MD)
- 5 days ago
Headline! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards capable of...
Assistant Customer Experience Manager
- Upper Marlboro, MD (22 miles from Laurel, MD)
- 5 days ago
- Upper Marlboro, MD (22 miles from Laurel, MD)
- 5 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Client Services Manager, Senior Living
- Montgomry Vlg, MD (16 miles from Laurel, MD)
- 6 days ago
- Montgomry Vlg, MD (16 miles from Laurel, MD)
- 6 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Gaithersburg, MD M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
PRP Client Service Coordinator
- Glen Burnie, MD (17 miles from Laurel, MD)
- 6 days ago
- Glen Burnie, MD (17 miles from Laurel, MD)
- 6 days ago
PRP Client Services Coordinator Hourly Rate: $16.00 - $18.00 Status: Full-time, hourly, non-exempt Empowering Minds is a human services agency dedicated to improving the social functioning of...
Manager - Customer Support Center
- Washington, DC (16 miles from Laurel, MD)
- 7 days ago
- Washington, DC (16 miles from Laurel, MD)
- 7 days ago
Responsibilities The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S....
Customer Service Manager, Revenue Cycle
- Baltimore, MD (19 miles from Laurel, MD)
- 8 days ago
- Baltimore, MD (19 miles from Laurel, MD)
- 8 days ago
Diverse and collaborative working environment Affordable and comprehensive benefits package Employee and Dependent Tuition Assistance The Revenue Cycle Management Customer Services Manager is responsible...
Sr Customer Experience Manager
- Annapolis, MD (19 miles from Laurel, MD)
- 9 days ago
- Annapolis, MD (19 miles from Laurel, MD)
- 9 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Washington, DC (16 miles from Laurel, MD)
- 9 days ago
- Washington, DC (16 miles from Laurel, MD)
- 9 days ago
IT Customer Support Manager Department Marketing Statement: Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in and will be responsible for managing the...
Demographic Data for Laurel, MD
Moving to Laurel, MD? Find some basic demographic data about Laurel, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Laurel, MD
Highest Education Level
Customer Service Managers in Laurel, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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