Call Center Representative Jobs in Laurel, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Rockville, MD (14 miles from Laurel, MD)
- 1 day ago
- Rockville, MD (14 miles from Laurel, MD)
- 1 day ago
Contact Center Representative Location: Rockville, MD (100% On-Site to Start) Type: Contract-to-Hire | Full-Time Pay Rate: $21-$25/hour Addison Group is partnering with our client to hire a...
Call Center REP (Medical Billing and Collections)
- Owings Mills, MD (23 miles from Laurel, MD)
- 2 days ago
- Owings Mills, MD (23 miles from Laurel, MD)
- 2 days ago
Call Center REP (Medical Billing and Collections) Seeking a Call Center Representative who has supported a Billing, Reconciliation and Collections departments within Call Center environment inside a...
Call Center Representative II (Mutual Funds, Inbound)
- Washington, DC (16 miles from Laurel, MD)
- 3 days ago
- Washington, DC (16 miles from Laurel, MD)
- 3 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
- Annapolis, MD (19 miles from Laurel, MD)
- 3 days ago
- Annapolis, MD (19 miles from Laurel, MD)
- 3 days ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
- Alexandria, VA (21 miles from Laurel, MD)
- 4 days ago
- Alexandria, VA (21 miles from Laurel, MD)
- 4 days ago
PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting...
Call Center Operator - Cardiology
- Baltimore, MD (19 miles from Laurel, MD)
- 9 days ago
- Baltimore, MD (19 miles from Laurel, MD)
- 9 days ago
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for...
- Baltimore, MD (19 miles from Laurel, MD)
- 14 days ago
- Baltimore, MD (19 miles from Laurel, MD)
- 14 days ago
Job Details Job Location : MD - Baltimore, MD Salary Range : Undisclosed Description CARCHEX, a leading seller of vehicle protection plans for over 20 years, is looking to add talented individuals...
Call Center Agents (Bethesda,MD)
- Bethesda, MD (14 miles from Laurel, MD)
- 15 days ago
- Bethesda, MD (14 miles from Laurel, MD)
- 15 days ago
Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions premier...
Call Center Representative-SCA
- McLean, VA (18 miles from Laurel, MD)
- 16 days ago
- McLean, VA (18 miles from Laurel, MD)
- 16 days ago
Job Summary and Responsibilities Acentra Health is looking for a Call Center Representative to join our growing team....
Call Center Operator - Healthcare
- Glen Burnie, MD (17 miles from Laurel, MD)
- 17 days ago
- Glen Burnie, MD (17 miles from Laurel, MD)
- 17 days ago
Summary This position supports our Ellicott City & Glen Burnie Locations, On-Site Workplace is at Mercy Personal Physicians at Glen Burnie The Call Center Operator / Practice Communications...
Bilingual Call Center Representative
- McLean, VA (18 miles from Laurel, MD)
- 18 days ago
- McLean, VA (18 miles from Laurel, MD)
- 18 days ago
Qualifications: 4+ years of PROGRESSIVE call center experience with a focus on customer service. Associates or Bachelor's degree HIGHLY preferred....
HR Customer Service Call Center Representative
- Falls Church, VA (21 miles from Laurel, MD)
- 20 days ago
- Falls Church, VA (21 miles from Laurel, MD)
- 20 days ago
Submit your application for the opportunity below:HR Customer Service Call Center Representative that is work from home....
Remote Work- Baltimore, MD (19 miles from Laurel, MD)
- 21 days ago
- Baltimore, MD (19 miles from Laurel, MD)
- 21 days ago
AND Experience: Have one year of experience as a Call Center Trainee or two years of experience as a Call Center Representative in a Call Center environment Including the operation of a computer terminal...
Student Central Representative (Call Center)
- Catonsville, MD (13 miles from Laurel, MD)
- 26 days ago
- Catonsville, MD (13 miles from Laurel, MD)
- 26 days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (10 miles from Laurel, MD)
- 26 days ago
- Hanover, MD (10 miles from Laurel, MD)
- 26 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Demographic Data for Laurel, MD
Moving to Laurel, MD? Find some basic demographic data about Laurel, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Laurel, MD
Highest Education Level
Call Center Representatives in Laurel, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »