Call Center Representative Jobs in Laurel, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 42 Jobs

Medical Contact Center Agent

Baltimore, MD (19 miles from Laurel, MD)
11 hours ago

Baltimore, MD (19 miles from Laurel, MD)
11 hours ago

MEDICAL CONTACT CENTER AGENT Baltimore, MD SINAI CORPORATE Full-time w/Weekend Commitment - Day/Evening Shift - 11:00am-7:30pm Clerical/Administrative 83972 $16.00-$21.00 Experience based Posted:...

Uc Contact Center Agent I

Baltimore, MD (19 miles from Laurel, MD)
22 days ago

Baltimore, MD (19 miles from Laurel, MD)
22 days ago

UC CONTACT CENTER AGENT I Baltimore, MD SINAI CORPORATE PHYSICIAN REFERRAL & Full-time w/Weekend Commitment - Night shift - 10:30pm-7:00am Clerical/Administrative 89111 $17.00-$21.00 Experience...

Call Center Representative - Part Time

Catonsville, MD (13 miles from Laurel, MD)
1 hour ago

Catonsville, MD (13 miles from Laurel, MD)
1 hour ago

Center Representative must: Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone....

Call Center Representative - Part Time Community College of Baltimore County

Baltimore, MD (19 miles from Laurel, MD)
5 hours ago

Baltimore, MD (19 miles from Laurel, MD)
5 hours ago

When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must: Assist and provide information...

Client Support Specialist

Columbia, MD (7 miles from Laurel, MD)
1 day ago

Columbia, MD (7 miles from Laurel, MD)
1 day ago

Job Summary: CLIENT SUPPORT SPECIALIST Location: Work from home, District of Columbia, Maryland, Virginia and North Carolina Division: Ticketmaster US Line Manager: Area Manager Contract Terms:...

Remote Call Center Rep (MUST LIVE IN MD)

Fulton, MD (5 miles from Laurel, MD)
1 day ago

Fulton, MD (5 miles from Laurel, MD)
1 day ago

FULLY REMOTE BUT MUST LIVE WITHIN 1 HOUR TO FULTON, MD Description Description: Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate,...

Remote Work

Contact Center Representative

Baltimore, MD (19 miles from Laurel, MD)
1 day ago

Baltimore, MD (19 miles from Laurel, MD)
1 day ago

Total Health Care, Inc. Job Class Specification/Job Description Title: Contact Center Representative Grade: TBD FLSA: Non-Exempt Financial Disclosure: May be required to file Job Summary Reporting...

Call Center Representative

Largo, MD (15 miles from Laurel, MD)
3 days ago

Largo, MD (15 miles from Laurel, MD)
3 days ago

The Prince Georges County Department of Health is currently seeking qualified applicants to fill a Call Center Representative ( General Clerk 3), grade A10 in the Non-Emergency Medical Transportation...

Call Center Representative

Rockville, MD (14 miles from Laurel, MD)
4 days ago

Rockville, MD (14 miles from Laurel, MD)
4 days ago

As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat....

Bilingual Spanish Call Center Customer Service Representative

Washington, DC (16 miles from Laurel, MD)
4 days ago

Washington, DC (16 miles from Laurel, MD)
4 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Client Support Specialist (Tier 1)

Bethesda, MD (14 miles from Laurel, MD)
6 days ago

Bethesda, MD (14 miles from Laurel, MD)
6 days ago

Title: Client Support Specialist (Tier 1) Reporting to: Senior Manager of Client Support Location: Remote, with preference in those in PDT time zone Opportunity: The Client Support Specialist is...

Contact Center Representative- 1st Shift Full-Time

Washington, DC (16 miles from Laurel, MD)
6 days ago

Washington, DC (16 miles from Laurel, MD)
6 days ago

Location: Media, PA Schedule: 1st Shift 11:00 AM - 7:00 PM (37.5 hours/week, 7-day availability) Position Summary: Join our winning team where great careers begin. At Wawa, our Contact Center...

Lead Nurture Specialist (Call Center) FULLY REMOTE

Baltimore, MD (19 miles from Laurel, MD)
7 days ago

Baltimore, MD (19 miles from Laurel, MD)
7 days ago

TekSystems is currently hiring for several FULLY REMOTE Call Center Representatives, this position would be on EST time zone and you must be flexible with the hours....

Remote Work

Call Center Representative

Fulton, MD (5 miles from Laurel, MD)
8 days ago

Fulton, MD (5 miles from Laurel, MD)
8 days ago

Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in Fulton, MD....

Client Relations Specialist

Baltimore, MD (19 miles from Laurel, MD)
9 days ago

Baltimore, MD (19 miles from Laurel, MD)
9 days ago

Client Relations Specialist Baltimore, MD Simply Put, A Great Place to Work Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure...

View all 42 jobs

Demographic Data for Laurel, MD

Moving to Laurel, MD? Find some basic demographic data about Laurel, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Laurel, MD

Local

National

Total Population

120,050

Number of Businesses

2,276

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Laurel, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Laurel, MD offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Laurel, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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