Customer Service Manager Jobs in Ellicott City, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hyattsville, MD (23 miles from Ellicott City, MD)
- 1 day ago
- Hyattsville, MD (23 miles from Ellicott City, MD)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Columbia, MD (6 miles from Ellicott City, MD)
- 1 day ago
- Columbia, MD (6 miles from Ellicott City, MD)
- 1 day ago
Company & Culture Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision...
- Annapolis, MD (23 miles from Ellicott City, MD)
- 2 days ago
- Annapolis, MD (23 miles from Ellicott City, MD)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Regional Client Service Director
- Baltimore, MD (9 miles from Ellicott City, MD)
- 2 days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 2 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
- Rockville, MD (22 miles from Ellicott City, MD)
- 3 days ago
- Rockville, MD (22 miles from Ellicott City, MD)
- 3 days ago
The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSMs overall responsibility is to build, maintain and grow...
Remote Work- Landover, MD (24 miles from Ellicott City, MD)
- 5 days ago
- Landover, MD (24 miles from Ellicott City, MD)
- 5 days ago
Headline! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards capable of...
Client Services Manager, Senior Living
- Montgomry Vlg, MD (22 miles from Ellicott City, MD)
- 6 days ago
- Montgomry Vlg, MD (22 miles from Ellicott City, MD)
- 6 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Gaithersburg, MD M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
PRP Client Service Coordinator
- Glen Burnie, MD (13 miles from Ellicott City, MD)
- 6 days ago
- Glen Burnie, MD (13 miles from Ellicott City, MD)
- 6 days ago
PRP Client Services Coordinator Hourly Rate: $16.00 - $18.00 Status: Full-time, hourly, non-exempt Empowering Minds is a human services agency dedicated to improving the social functioning of...
Customer Service Manager, Revenue Cycle
- Baltimore, MD (9 miles from Ellicott City, MD)
- 9 days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 9 days ago
Diverse and collaborative working environment Affordable and comprehensive benefits package Employee and Dependent Tuition Assistance The Revenue Cycle Management Customer Services Manager is responsible...
Sr Customer Experience Manager
- Annapolis, MD (23 miles from Ellicott City, MD)
- 9 days ago
- Annapolis, MD (23 miles from Ellicott City, MD)
- 9 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
FT Customer Experience Manager
- Baltimore, MD (9 miles from Ellicott City, MD)
- 9 days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 9 days ago
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to...
Customer Service Coordinator/Dispatcher
- Windsor Mill, MD (4 miles from Ellicott City, MD)
- 10 days ago
- Windsor Mill, MD (4 miles from Ellicott City, MD)
- 10 days ago
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software....
Full-Time Customer Service Supervisor
- Middle River, MD (21 miles from Ellicott City, MD)
- 11 days ago
- Middle River, MD (21 miles from Ellicott City, MD)
- 11 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Annapolis, MD (23 miles from Ellicott City, MD)
- 11 days ago
- Annapolis, MD (23 miles from Ellicott City, MD)
- 11 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Client Service Coordinator - 001364
- Laurel, MD (12 miles from Ellicott City, MD)
- 12 days ago
- Laurel, MD (12 miles from Ellicott City, MD)
- 12 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for Ellicott City, MD
Moving to Ellicott City, MD? Find some basic demographic data about Ellicott City, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Ellicott City, MD
Highest Education Level
Customer Service Managers in Ellicott City, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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