Call Center Representative Jobs in Ellicott City, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 23 Jobs

Bilingual Call Center Representative - Revenue Examiner I (Taxpayer Services Division)

Annapolis, MD (23 miles from Ellicott City, MD)
13 hours ago

Annapolis, MD (23 miles from Ellicott City, MD)
13 hours ago

Bilingual Call Center Representative - Revenue Examiner I Taxpayer Services Division Recruitment #2......

CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division)

Annapolis, MD (23 miles from Ellicott City, MD)
14 hours ago

Annapolis, MD (23 miles from Ellicott City, MD)
14 hours ago

CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) Taxpayer Services Division Recruitment #2......

Call Center Agent - Clinical Research

Baltimore, MD (9 miles from Ellicott City, MD)
18 hours ago

Baltimore, MD (9 miles from Ellicott City, MD)
18 hours ago

Work Location : onsite in Baltimore, MD At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel...

CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division) - #25-000123-0008

Baltimore, MD (9 miles from Ellicott City, MD)
2 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
2 days ago

Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...

Bilingual Call Center Representative - Revenue Examiner I (Taxpayer Services Division) - #25-000123-0006

Baltimore, MD (9 miles from Ellicott City, MD)
2 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
2 days ago

Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...

Contact Center Representative -Part-time - Maryland

Hanover, MD (7 miles from Ellicott City, MD)
2 days ago

Hanover, MD (7 miles from Ellicott City, MD)
2 days ago

Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...

Inbound Call Center Representative- Burtonsville

Burtonsville, MD (13 miles from Ellicott City, MD)
3 days ago

Burtonsville, MD (13 miles from Ellicott City, MD)
3 days ago

Added - 08/12/25Inbound Call Center Representative- Burtonsville Administrative & ClericalBurtonsville, Maryland | Submit your Resume Job DescriptionWE HAVE THE JOB FOR YOU!...

Contact Center Agent

Hyattsville, MD (23 miles from Ellicott City, MD)
4 days ago

Hyattsville, MD (23 miles from Ellicott City, MD)
4 days ago

La Clinica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt...

Call Center Representative - Center of Cancer and Blood Disorders

Silver Spring, MD (20 miles from Ellicott City, MD)
5 days ago

Silver Spring, MD (20 miles from Ellicott City, MD)
5 days ago

(Required) Equivalent customer service or call center experience and education can be considered in lieu of patient registration, scheduling, insurance screening and verification experience (Required...

Medical Call Center Representative

Rockville, MD (22 miles from Ellicott City, MD)
9 days ago

Rockville, MD (22 miles from Ellicott City, MD)
9 days ago

Randstad is currently hiring and looking to fill multiple Medical Call Center Representative positions in Rockville, MD 20850....

Call Center Representative -- SALES

Cockeysville, MD (17 miles from Ellicott City, MD)
11 days ago

Cockeysville, MD (17 miles from Ellicott City, MD)
11 days ago

Call Center Representative -- SALES (Hunt Valley) Sunrise Group compensation: $40,000-$100,000 employment type: experience level: entry level job title: Call Center Representative Sunrise Group is a...

Uc Contact Center Agent I

Baltimore, MD (9 miles from Ellicott City, MD)
12 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
12 days ago

Summary JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...

Call Center Representative - Primary Care

Silver Spring, MD (20 miles from Ellicott City, MD)
13 days ago

Silver Spring, MD (20 miles from Ellicott City, MD)
13 days ago

Telephone call center experience helpful....

Intake Call Center Representative

Columbia, MD (6 miles from Ellicott City, MD)
14 days ago

Columbia, MD (6 miles from Ellicott City, MD)
14 days ago

As an Intake Call Center Representative, you'll be an essential part of our administrative support team....

Contact Center Representative

Gaithersburg, MD (22 miles from Ellicott City, MD)
17 days ago

Gaithersburg, MD (22 miles from Ellicott City, MD)
17 days ago

Contact Center Representative Industry: Healthcare / Nonprofit Location: Rockville, MD Assignment Type: Contract-to-Hire (5-month contract before conversion) Pay: $20-$24/hour (overtime eligible)...

View all 23 jobs

Demographic Data for Ellicott City, MD

Moving to Ellicott City, MD? Find some basic demographic data about Ellicott City, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Ellicott City, MD

Local

National

Total Population

91,922

Number of Businesses

2,168

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Ellicott City, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Ellicott City, MD offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Ellicott City, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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