Call Center Representative Jobs in Ellicott City, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Rockville, MD (22 miles from Ellicott City, MD)
- 2 days ago
- Rockville, MD (22 miles from Ellicott City, MD)
- 2 days ago
Contact Center Representative Location: Rockville, MD (100% On-Site to Start) Type: Contract-to-Hire | Full-Time Pay Rate: $21-$25/hour Addison Group is partnering with our client to hire a...
Call Center REP (Medical Billing and Collections)
- Owings Mills, MD (11 miles from Ellicott City, MD)
- 2 days ago
- Owings Mills, MD (11 miles from Ellicott City, MD)
- 2 days ago
Call Center REP (Medical Billing and Collections) Seeking a Call Center Representative who has supported a Billing, Reconciliation and Collections departments within Call Center environment inside a...
- Annapolis, MD (23 miles from Ellicott City, MD)
- 3 days ago
- Annapolis, MD (23 miles from Ellicott City, MD)
- 3 days ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
- Middle River, MD (21 miles from Ellicott City, MD)
- 5 days ago
- Middle River, MD (21 miles from Ellicott City, MD)
- 5 days ago
Call Center Agent Home Improvement Industry Position: Call Center Agent Middle River, Maryland Full-Time 15-18/hour + Monthly Bonuses Based on KPIs About Us: At Legacy Design and Remodeling, we...
Call Center Operator - Cardiology
- Baltimore, MD (9 miles from Ellicott City, MD)
- 9 days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 9 days ago
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for...
- Sparks Glencoe, MD (20 miles from Ellicott City, MD)
- 14 days ago
- Sparks Glencoe, MD (20 miles from Ellicott City, MD)
- 14 days ago
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
- Baltimore, MD (9 miles from Ellicott City, MD)
- 14 days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 14 days ago
Job Details Job Location : MD - Baltimore, MD Salary Range : Undisclosed Description CARCHEX, a leading seller of vehicle protection plans for over 20 years, is looking to add talented individuals...
Call Center Operator - Healthcare
- Glen Burnie, MD (13 miles from Ellicott City, MD)
- 17 days ago
- Glen Burnie, MD (13 miles from Ellicott City, MD)
- 17 days ago
Summary This position supports our Ellicott City & Glen Burnie Locations, On-Site Workplace is at Mercy Personal Physicians at Glen Burnie The Call Center Operator / Practice Communications...
- Baltimore, MD (9 miles from Ellicott City, MD)
- 21 days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 21 days ago
AND Experience: Have one year of experience as a Call Center Trainee or two years of experience as a Call Center Representative in a Call Center environment Including the operation of a computer terminal...
Student Central Representative (Call Center)
- Catonsville, MD (2 miles from Ellicott City, MD)
- 26 days ago
- Catonsville, MD (2 miles from Ellicott City, MD)
- 26 days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (7 miles from Ellicott City, MD)
- 26 days ago
- Hanover, MD (7 miles from Ellicott City, MD)
- 26 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
- White Marsh, MD (22 miles from Ellicott City, MD)
- 28 days ago
- White Marsh, MD (22 miles from Ellicott City, MD)
- 28 days ago
We are a family owned and operated business with a new call center located in White Marsh MD! We are looking for outgoing members to join our team as call center agents! Call Center Sales Agent...
- Chevy Chase, MD (24 miles from Ellicott City, MD)
- 30+ days ago
- Chevy Chase, MD (24 miles from Ellicott City, MD)
- 30+ days ago
Eye Doctors of Washington has an exciting career opportunity for a Call Center Representative. We are a progressive, multi-location, fast-paced ophthalmology practice....
Call Center Agent DARCARS Automotive Group
- Rockville, MD (22 miles from Ellicott City, MD)
- 45+ days ago
- Rockville, MD (22 miles from Ellicott City, MD)
- 45+ days ago
DARCARS Automotive Group is now hiring an Automotive Call Center Agent - Service Department Embark on an opportunity that leads to career growth! We're looking for Call Center Agents to be the...
- Baltimore, MD (9 miles from Ellicott City, MD)
- 45+ days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 45+ days ago
Summary JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...
Demographic Data for Ellicott City, MD
Moving to Ellicott City, MD? Find some basic demographic data about Ellicott City, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ellicott City, MD
Highest Education Level
Call Center Representatives in Ellicott City, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »