Customer Service Manager Jobs in Columbia, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hyattsville, MD (18 miles from Columbia, MD)
- 23 hours ago
- Hyattsville, MD (18 miles from Columbia, MD)
- 23 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Company & Culture Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision...
- Annapolis, MD (23 miles from Columbia, MD)
- 2 days ago
- Annapolis, MD (23 miles from Columbia, MD)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Regional Client Service Director
- Baltimore, MD (15 miles from Columbia, MD)
- 2 days ago
- Baltimore, MD (15 miles from Columbia, MD)
- 2 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Client Service Manager, Government - Washington, DC
- Washington, DC (22 miles from Columbia, MD)
- 3 days ago
- Washington, DC (22 miles from Columbia, MD)
- 3 days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
- Rockville, MD (16 miles from Columbia, MD)
- 3 days ago
- Rockville, MD (16 miles from Columbia, MD)
- 3 days ago
The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSMs overall responsibility is to build, maintain and grow...
Remote Work- Washington, DC (22 miles from Columbia, MD)
- 4 days ago
- Washington, DC (22 miles from Columbia, MD)
- 4 days ago
Basic information Job Name: Coordinator, Client Service Location: Washington, DC Line of Business: Investor Relations Job Function: Investor Services Date: Monday, February 3, 2025 Position...
- Landover, MD (19 miles from Columbia, MD)
- 5 days ago
- Landover, MD (19 miles from Columbia, MD)
- 5 days ago
Headline! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards capable of...
Client Services Manager, Senior Living
- Montgomry Vlg, MD (16 miles from Columbia, MD)
- 6 days ago
- Montgomry Vlg, MD (16 miles from Columbia, MD)
- 6 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Gaithersburg, MD M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
PRP Client Service Coordinator
- Glen Burnie, MD (16 miles from Columbia, MD)
- 6 days ago
- Glen Burnie, MD (16 miles from Columbia, MD)
- 6 days ago
PRP Client Services Coordinator Hourly Rate: $16.00 - $18.00 Status: Full-time, hourly, non-exempt Empowering Minds is a human services agency dedicated to improving the social functioning of...
Manager - Customer Support Center
- Washington, DC (22 miles from Columbia, MD)
- 7 days ago
- Washington, DC (22 miles from Columbia, MD)
- 7 days ago
Responsibilities The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S....
Customer Service Manager, Revenue Cycle
- Baltimore, MD (15 miles from Columbia, MD)
- 9 days ago
- Baltimore, MD (15 miles from Columbia, MD)
- 9 days ago
Diverse and collaborative working environment Affordable and comprehensive benefits package Employee and Dependent Tuition Assistance The Revenue Cycle Management Customer Services Manager is responsible...
Sr Customer Experience Manager
- Annapolis, MD (23 miles from Columbia, MD)
- 9 days ago
- Annapolis, MD (23 miles from Columbia, MD)
- 9 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Washington, DC (22 miles from Columbia, MD)
- 9 days ago
- Washington, DC (22 miles from Columbia, MD)
- 9 days ago
IT Customer Support Manager Department Marketing Statement: Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in and will be responsible for managing the...
FT Customer Experience Manager
- Baltimore, MD (15 miles from Columbia, MD)
- 9 days ago
- Baltimore, MD (15 miles from Columbia, MD)
- 9 days ago
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to...
Demographic Data for Columbia, MD
Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Columbia, MD
Highest Education Level
Customer Service Managers in Columbia, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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