Customer Service Representative Jobs in Columbia, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 310 Jobs
Mallick Plumbing & Heating

Commercial Service Coordinator

Our Team isn’t just made up of plumbers - we are sanitary specialists, assisting community members, families and businesses with their plumbing troubles. As a Montgomery County Small Business, we...

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Customer Service Return Lane Agent

  • Hanover, MD (8 miles from Columbia, MD)
  • 2 hours ago
  • Hanover, MD (8 miles from Columbia, MD)
  • 2 hours ago

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...

Veterinary Client Service Representative

  • Annapolis, MD (23 miles from Columbia, MD)
  • 4 hours ago
  • Annapolis, MD (23 miles from Columbia, MD)
  • 4 hours ago

Veterinary Client Service Representative Veterinary Orthopedic & Sports Medicine Group Full-Time Annapolis Junction, Maryland More than a word, care is present in everything you do. At Veterinary...

Customer Service Representative, $26/hr

  • Rockville, MD (16 miles from Columbia, MD)
  • 6 hours ago
  • Rockville, MD (16 miles from Columbia, MD)
  • 6 hours ago

Our client is seeking an onsite Customer Service Representative to join their Rockville, MD team and provide exceptional customer service and deliver premier participant experience....

Customer Service Representative

  • Laurel, MD (7 miles from Columbia, MD)
  • 6 hours ago
  • Laurel, MD (7 miles from Columbia, MD)
  • 6 hours ago

CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business!...

Customer Service Agent

  • Arlington, VA (24 miles from Columbia, MD)
  • 7 hours ago
  • Arlington, VA (24 miles from Columbia, MD)
  • 7 hours ago

Company Description Job DescriptionReady to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to...

Customer Service Delivery Advocate

  • Baltimore, MD (15 miles from Columbia, MD)
  • 12 hours ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 12 hours ago

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...

Savers / Value Village Careers - GreenDrop Customer Service Attendant

  • Laurel, MD (7 miles from Columbia, MD)
  • 13 hours ago
  • Laurel, MD (7 miles from Columbia, MD)
  • 13 hours ago

Description Job Title: GreenDrop Attendant Pay Range: Our starting pay ranges from $16.00 to $20.00 Savers Benefits Geographic & job eligibility rules may

Supply Chain Customer Service Rep

  • Washington, DC (22 miles from Columbia, MD)
  • 19 hours ago
  • Washington, DC (22 miles from Columbia, MD)
  • 19 hours ago

General Summary of Position The incumbent in this position performs data entry and a variety of general administrative clerical duties in receiving and the storeroom. These functions are performed...

Customer Service Representative

  • Elkridge, MD (7 miles from Columbia, MD)
  • 1 day ago
  • Elkridge, MD (7 miles from Columbia, MD)
  • 1 day ago

We are looking to add a Customer Service Representative to our team at TK-9!...

Customer Support Representative II, Day Shift, Volunteer Services

  • Rockville, MD (16 miles from Columbia, MD)
  • 1 day ago
  • Rockville, MD (16 miles from Columbia, MD)
  • 1 day ago

Shady Grove Medical Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire an experienced...

Customer Service Representative

  • Baltimore, MD (15 miles from Columbia, MD)
  • 1 day ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative

  • Bethesda, MD (19 miles from Columbia, MD)
  • 1 day ago
  • Bethesda, MD (19 miles from Columbia, MD)
  • 1 day ago

center experience in a technical setting is required Industry experience in physical security and access control is a plus Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud...

Customer Service Representative / Teller - $5

  • Baltimore, MD (15 miles from Columbia, MD)
  • 1 day ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 1 day ago

FVCbank Customer Service Representative/Teller - Job Description Title: Customer Service Representative/Teller Department(s): Branch / Baltimore Reports to: VP / Business Development / Branch Manager...

Demographic Data for Columbia, MD

Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.

Local
National
99,628
3,682
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Columbia, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Columbia, MD offer the following education background
Bachelor's Degree
31.1%
High School or GED
26.9%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
1.0%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Columbia, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »