Customer Service Representative Jobs in Columbia, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 252 Jobs

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Bilingual Customer Service Specialist (Spanish)

  • Clarksville, MD (3 miles from Columbia, MD)
  • 27 days ago
  • Clarksville, MD (3 miles from Columbia, MD)
  • 27 days ago

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and...

Operations/Customer Service Delivery Manager

  • Bethesda, MD (19 miles from Columbia, MD)
  • 30+ days ago
  • Bethesda, MD (19 miles from Columbia, MD)
  • 30+ days ago

GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position....

Customer Service Representative

  • Baltimore, MD (15 miles from Columbia, MD)
  • moments ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • moments ago

Service Coordinator Curtis Power Solutions Baltimore, MD Compensation contingent on experience and skill level beginning at $50,000+ Curtis Power Solutions, a subsidiary of Indel Power Group, has...

Registered Client Service Associate

  • McLean, VA (23 miles from Columbia, MD)
  • 1 hour ago
  • McLean, VA (23 miles from Columbia, MD)
  • 1 hour ago

POSITION SUMMARY: Registered Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with...

Customer Service Sales Representative

  • Washington, DC (22 miles from Columbia, MD)
  • 1 hour ago
  • Washington, DC (22 miles from Columbia, MD)
  • 1 hour ago

Overview Our Mission at ibex is Your Success! ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive...

Tag & Title Coordinator (In-Store Sales and Customer Service)

  • Columbia, MD
  • 8 hours ago
  • Columbia, MD
  • 8 hours ago

Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...

Clinical Customer Service Rep - Cardiac Surgery Stepdown

  • Baltimore, MD (15 miles from Columbia, MD)
  • 11 hours ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 11 hours ago

Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Clinical Customer Service Representative enhances service...

Manager, Sales and Customer Service

  • Columbia, MD
  • 20 hours ago
  • Columbia, MD
  • 20 hours ago

Id : 74670, Title : Manager, Sales and Customer Service, Category : Stores, RequisitionType : Professional, JobGrade : null, RequisitionId : ...886, ExternalPostedStartDate : 2025-04-29T18:54:41...

Software Development Engineer II- Amazon Customer Service, Amazon Customer Service

  • Arlington, VA (24 miles from Columbia, MD)
  • 21 hours ago
  • Arlington, VA (24 miles from Columbia, MD)
  • 21 hours ago

About the Role Amazon Customer Service Technology is seeking talented Software Development Engineers who are passionate about creating customer-obsessed solutions that impact millions of customers...

Customer Service Representative,Member Svc Call Center

  • Fulton, MD (3 miles from Columbia, MD)
  • 21 hours ago
  • Fulton, MD (3 miles from Columbia, MD)
  • 21 hours ago

Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information and prepare them to fully...

Remote Work

Customer Service Representative

  • Annapolis, MD (23 miles from Columbia, MD)
  • 21 hours ago
  • Annapolis, MD (23 miles from Columbia, MD)
  • 21 hours ago

Role/Responsibilities/Project: We are seeking a detail-oriented and customer-focused Customer Service Representative with a minimum of 3 years of experience in customer service....

Customer Service Representative

  • Hunt Valley, MD (22 miles from Columbia, MD)
  • 1 day ago
  • Hunt Valley, MD (22 miles from Columbia, MD)
  • 1 day ago

Overview Element has an opportunity for an Application Sales Engineer. In this role you will be responsible for conversion of more complex requests for quotes (RFQ's) to high quality bids and...

Customer Service Representative

  • Odenton, MD (13 miles from Columbia, MD)
  • 1 day ago
  • Odenton, MD (13 miles from Columbia, MD)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Associate

  • Arlington, VA (24 miles from Columbia, MD)
  • 1 day ago
  • Arlington, VA (24 miles from Columbia, MD)
  • 1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Demographic Data for Columbia, MD

Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.

Local
National
99,628
3,682
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Columbia, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Columbia, MD offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Columbia, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »