Customer Service Manager Jobs in Clarksburg, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Columbia, MD (22 miles from Clarksburg, MD)
- 1 day ago
- Columbia, MD (22 miles from Clarksburg, MD)
- 1 day ago
Company & Culture Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision...
- Rockville, MD (14 miles from Clarksburg, MD)
- 3 days ago
- Rockville, MD (14 miles from Clarksburg, MD)
- 3 days ago
The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSMs overall responsibility is to build, maintain and grow...
Remote WorkClient Services Manager, Senior Living
- Montgomry Vlg, MD (10 miles from Clarksburg, MD)
- 6 days ago
- Montgomry Vlg, MD (10 miles from Clarksburg, MD)
- 6 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Gaithersburg, MD M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
- Frederick, MD (13 miles from Clarksburg, MD)
- 8 days ago
- Frederick, MD (13 miles from Clarksburg, MD)
- 8 days ago
1750 Monocacy Blvd., Bldg D Frederick Maryland, 21701, +... x#720 Starting Pay: $19.25 Hourly We are hiring at all of our MD locations, if this is not your location of choice, we will talk to you...
Customer Experience Manager - Victorias Secret - Clarksburg Outlets - Clarksburg, MD
- Clarksburg, MD
- 11 days ago
- Clarksburg, MD
- 11 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
FLEX Client Services Coordinator US or Canada
- Bethesda, MD (22 miles from Clarksburg, MD)
- 11 days ago
- Bethesda, MD (22 miles from Clarksburg, MD)
- 11 days ago
This is a temporary position. JOB SUMMARY This position is responsible for supporting the Client Services team that executes digital programs within the corporate-based Field Marketing team, with...
Client Service Coordinator - 001364
- Laurel, MD (24 miles from Clarksburg, MD)
- 12 days ago
- Laurel, MD (24 miles from Clarksburg, MD)
- 12 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Client Service Coordinator- Reston 1650
- Reston, VA (21 miles from Clarksburg, MD)
- 12 days ago
- Reston, VA (21 miles from Clarksburg, MD)
- 12 days ago
Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior...
- Columbia, MD (22 miles from Clarksburg, MD)
- 13 days ago
- Columbia, MD (22 miles from Clarksburg, MD)
- 13 days ago
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
Customer Services Manager - TS/SCI Required
- McLean, VA (23 miles from Clarksburg, MD)
- 13 days ago
- McLean, VA (23 miles from Clarksburg, MD)
- 13 days ago
As the Customer Service Manager, you will be responsible for providing customer service support, scheduling, processing requests, and assistance with Government conferences....
Customer Experience Manager - Victoria's Secret - Clarksburg Outlets - Clarksburg, MD
- Clarksburg, MD
- 14 days ago
- Clarksburg, MD
- 14 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Reston, VA (21 miles from Clarksburg, MD)
- 16 days ago
- Reston, VA (21 miles from Clarksburg, MD)
- 16 days ago
Customer Experience Manager Babel Street - 3.0 Reston, VA Job Details $60,000 - $70,000 a year 8 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Vision...
- Ashburn, VA (18 miles from Clarksburg, MD)
- 18 days ago
- Ashburn, VA (18 miles from Clarksburg, MD)
- 18 days ago
RP is seeking a Customer Service Manager to support the Department of Veterans Affairs (VA)....
- Bethesda, MD (22 miles from Clarksburg, MD)
- 18 days ago
- Bethesda, MD (22 miles from Clarksburg, MD)
- 18 days ago
Title: Customer Service Manager Title: Customer Service Manager Belong. Connect. Grow. with KBR!...
FT Manager Customer Service (H)
- Sterling, VA (19 miles from Clarksburg, MD)
- 19 days ago
- Sterling, VA (19 miles from Clarksburg, MD)
- 19 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 437516 Address: USA-VA-Sterling-20789 Great Falls Plaza Store Code: Store 01337 FRONT END (7221770) Food Lion has been providing an...
Demographic Data for Clarksburg, MD
Moving to Clarksburg, MD? Find some basic demographic data about Clarksburg, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Clarksburg, MD
Highest Education Level
Customer Service Managers in Clarksburg, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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