Customer Service Manager Jobs in Bethesda, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wawa
- Fairfax, VA (12 miles from Bethesda, MD)
- 1 hour ago
- Fairfax, VA (12 miles from Bethesda, MD)
- 1 hour ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In Person- Whole Foods Market
- Washington, DC (6 miles from Bethesda, MD)
- 1 hour ago
- Washington, DC (6 miles from Bethesda, MD)
- 1 hour ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- Jushi
- Arlington, VA (6 miles from Bethesda, MD)
- 19 hours ago
- Arlington, VA (6 miles from Bethesda, MD)
- 19 hours ago
Want to make a meaningful difference in peoples lives while earning a competitive salary? At Jushi Holdings Inc. ) ( CSE: JUSH ) ( OTCQX: JUSHF ), we are shaping the future of the cannabis...
In PersonDirector Client Services Workers Compensation
- Sedgwick
- Alexandria, VA (11 miles from Bethesda, MD)
- 21 hours ago
- Alexandria, VA (11 miles from Bethesda, MD)
- 21 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonSenior Manager, Client Services Management
- L3Harris Technologies
- Washington, DC (6 miles from Bethesda, MD)
- 1 day ago
- Washington, DC (6 miles from Bethesda, MD)
- 1 day ago
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers mission and quest...
In PersonManager, Customer Service LTC Transactions
- Genworth Financial
- Washington, DC (6 miles from Bethesda, MD)
- 1 day ago
- Washington, DC (6 miles from Bethesda, MD)
- 1 day ago
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet...
Remote- TalentBurst
- Falls Church, VA (8 miles from Bethesda, MD)
- 1 day ago
- Falls Church, VA (8 miles from Bethesda, MD)
- 1 day ago
Title: Customer Care Coordinator 1 Duration: 6 Months Shift: Monday-Friday 8:30am-5pm and every other weekend Training schedule: Monday-Friday 8am-4:30pm for the first 3 weeks The Customer Care...
In PersonSr. Manager, Customer Care (Call Center)
- Washington Suburban Sanitary Commission
- Laurel, MD (14 miles from Bethesda, MD)
- 1 day ago
- Laurel, MD (14 miles from Bethesda, MD)
- 1 day ago
Functional Title: Sr. Manager, Customer Care (Call Center) Recruitment Category Type: Standard Functional Category: Customer Service Grade: GS.18 FLSA Status: Exempt Requisition Number: 26-0248...
In PersonCustomer Success Manager Government (Defense Industrial Base)
- Exiger
- McLean, VA (4 miles from Bethesda, MD)
- 4 days ago
- McLean, VA (4 miles from Bethesda, MD)
- 4 days ago
Who We Are: Exiger transforms supply chains into a strategic advantageadvancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers...
Hybrid- Ametek, Inc.
- Herndon, VA (15 miles from Bethesda, MD)
- 5 days ago
- Herndon, VA (15 miles from Bethesda, MD)
- 5 days ago
We are looking for a Customer Care Manager to be responsible for leading SkyBitz efforts to ensure seamless post-sale experience for customers utilizing our solutions. The Customer Care Manager...
In Person- TechWish
- Falls Church, VA (8 miles from Bethesda, MD)
- 5 days ago
- Falls Church, VA (8 miles from Bethesda, MD)
- 5 days ago
Customer Care Coordinator-2 (Night Shift) Location: Falls Church, VA Location (remote/on-site/Hybrid): on-site Hours/Week: 40 hours/week Schedule: 9pm-7:30am rotating days and every other weekend...
RemoteCustomer Experience Manager PT Rockville
- Michaels Stores
- Rockville, MD (7 miles from Bethesda, MD)
- 5 days ago
- Rockville, MD (7 miles from Bethesda, MD)
- 5 days ago
Store - DC-ROCKVILLE, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeFull-Time Customer Service Supervisor
- Kohl's Corp.
- Germantown, MD (14 miles from Bethesda, MD)
- 6 days ago
- Germantown, MD (14 miles from Bethesda, MD)
- 6 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeCustomer Care Coordinator I - 2nd
- Randstad
- Falls Church, VA (8 miles from Bethesda, MD)
- 6 days ago
- Falls Church, VA (8 miles from Bethesda, MD)
- 6 days ago
Customer Care Coordinator I Pay: $17- $20 Position Overview Are you looking to make a meaningful impact in healthcare? As a Customer Care Coordinator I, you will serve as the vital liaison between...
In Person- BJ's Wholesale Club
- Fairfax, VA (19 miles from Bethesda, MD)
- 7 days ago
- Fairfax, VA (19 miles from Bethesda, MD)
- 7 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonDemographic Data for Bethesda, MD
Moving to Bethesda, MD? Find some basic demographic data about Bethesda, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Bethesda, MD
Highest Education Level
Customer Service Managers in Bethesda, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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