Customer Service Representative Jobs in Bethesda, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 297 Jobs
Mallick Plumbing & Heating

Commercial Service Coordinator

Our Team isn’t just made up of plumbers - we are sanitary specialists, assisting community members, families and businesses with their plumbing troubles. As a Montgomery County Small Business, we...

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Front Desk / Customer Service Representative

  • Ashburn, VA (21 miles from Bethesda, MD)
  • moments ago
  • Ashburn, VA (21 miles from Bethesda, MD)
  • moments ago

Front Desk / Customer Service Representative $20/hr. Starting Guarantee Our mission is to deliver the dream of flight!...

Mt. Vernon Member Service Representative I

  • Alexandria, VA (11 miles from Bethesda, MD)
  • 2 hours ago
  • Alexandria, VA (11 miles from Bethesda, MD)
  • 2 hours ago

Why Join Apple? At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern...

Customer Service Return Lane Agent

  • Hanover, MD (24 miles from Bethesda, MD)
  • 2 hours ago
  • Hanover, MD (24 miles from Bethesda, MD)
  • 2 hours ago

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...

Part Time Customer Service Delivery Driver- Alexandriay Driver-Alexandria

  • Alexandria, VA (11 miles from Bethesda, MD)
  • 4 hours ago
  • Alexandria, VA (11 miles from Bethesda, MD)
  • 4 hours ago

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and...

Part Time Customer Service Clerk

  • Falls Church, VA (8 miles from Bethesda, MD)
  • 4 hours ago
  • Falls Church, VA (8 miles from Bethesda, MD)
  • 4 hours ago

This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...

Customer Service Representative, $26/hr

  • Rockville, MD (7 miles from Bethesda, MD)
  • 6 hours ago
  • Rockville, MD (7 miles from Bethesda, MD)
  • 6 hours ago

Our client is seeking an onsite Customer Service Representative to join their Rockville, MD team and provide exceptional customer service and deliver premier participant experience....

Customer Service Representative

  • Laurel, MD (14 miles from Bethesda, MD)
  • 7 hours ago
  • Laurel, MD (14 miles from Bethesda, MD)
  • 7 hours ago

CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business!...

Customer Service Agent

  • Arlington, VA (6 miles from Bethesda, MD)
  • 7 hours ago
  • Arlington, VA (6 miles from Bethesda, MD)
  • 7 hours ago

Company Description Job DescriptionReady to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to...

Customer Service Associate

  • Centreville, VA (21 miles from Bethesda, MD)
  • 11 hours ago
  • Centreville, VA (21 miles from Bethesda, MD)
  • 11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Savers / Value Village Careers - GreenDrop Customer Service Attendant

  • Laurel, MD (14 miles from Bethesda, MD)
  • 14 hours ago
  • Laurel, MD (14 miles from Bethesda, MD)
  • 14 hours ago

Description Job Title: GreenDrop Attendant Pay Range: Our starting pay ranges from $16.00 to $20.00 Savers Benefits Geographic & job eligibility rules may

Supply Chain Customer Service Rep

  • Washington, DC (6 miles from Bethesda, MD)
  • 19 hours ago
  • Washington, DC (6 miles from Bethesda, MD)
  • 19 hours ago

General Summary of Position The incumbent in this position performs data entry and a variety of general administrative clerical duties in receiving and the storeroom. These functions are performed...

Customer Service Representative

  • Elkridge, MD (24 miles from Bethesda, MD)
  • 1 day ago
  • Elkridge, MD (24 miles from Bethesda, MD)
  • 1 day ago

We are looking to add a Customer Service Representative to our team at TK-9!...

Customer Support Representative II, Day Shift, Volunteer Services

  • Rockville, MD (7 miles from Bethesda, MD)
  • 1 day ago
  • Rockville, MD (7 miles from Bethesda, MD)
  • 1 day ago

Shady Grove Medical Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire an experienced...

Demographic Data for Bethesda, MD

Moving to Bethesda, MD? Find some basic demographic data about Bethesda, MD below.

Local
National
88,874
3,970
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Bethesda, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Bethesda, MD offer the following education background
Bachelor's Degree
31.1%
High School or GED
26.9%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
1.0%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Bethesda, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

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