Customer Service Analyst Jobs in Maine
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Technical Customer Support Analyst (On-site in Orlando, FL or Columbia, MD)
- Augusta, ME
- 6 days ago
- Augusta, ME
- 6 days ago
Solve the complex puzzles youve been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...
center experience or equivalent customer service experience is desirable Hardware and software troubleshooting experience is preferred; strong technical acumen is necessary for success in this role...
ER&R Support Center Analyst at ASM Research, An Accenture Federal Services Compan in Augusta, Maine, United States Job Description The ER&R Support Center Analyst will be a member of the fully...
Remote WorkDemographic Data for Maine
Moving to Maine? Find some basic demographic data about Maine below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Maine
Highest Education Level
Customer Service Analysts in Maine offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- Windows 10
- CompTIA A+
- CompTIA Network+
- Call Center Experience
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Scanning
- Technical Support
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- High School Diploma
- Finance
- Troubleshooting
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Filing
- Inventory Management
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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