Customer Service Manager Jobs in South Portland, ME
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor - CUSTO007755
- Westbrook, ME (5 miles from South Portland, ME)
- 3 days ago
- Westbrook, ME (5 miles from South Portland, ME)
- 3 days ago
What Youll Get to Do The Customer Service Supervisor is focused on fostering a teamwork environment and reports to the Regional Customer Service Manager....
PT Customer Experience Manager
- Biddeford, ME (12 miles from South Portland, ME)
- 9 days ago
- Biddeford, ME (12 miles from South Portland, ME)
- 9 days ago
Store - BIDDEFORD, ME Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Experience Manager - FT
- Biddeford, ME (12 miles from South Portland, ME)
- 10 days ago
- Biddeford, ME (12 miles from South Portland, ME)
- 10 days ago
Store - BIDDEFORD, MEDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
+ Troubleshoots customer issues and empowers representatives to provide one-call resolutions.?? + Tracks and escalates recurring issues and common solutions to team leadership....
Customer Service Coordinator in Kennebunk
- Kennebunk, ME (20 miles from South Portland, ME)
- 25 days ago
- Kennebunk, ME (20 miles from South Portland, ME)
- 25 days ago
Customer Service Coordinator** Pay Rate: $18 per hour Schedule: Full-Time, Days Assignment Length: Temp-to-Hire We are seeking a **Customer Service Coordinator** with strong communication,...
Customer Service Coordinator in Kennebunk
- Kennebunk, ME (20 miles from South Portland, ME)
- 27 days ago
- Kennebunk, ME (20 miles from South Portland, ME)
- 27 days ago
Customer Service Coordinator Pay Rate: $18 per hour Schedule: Full-Time, Days Assignment Length: Temp-to-Hire We are seeking a Customer Service Coordinator with strong communication,...
Customer Service Supervisor(Delta)-Portland
- Portland, ME (3 miles from South Portland, ME)
- 45+ days ago
- Portland, ME (3 miles from South Portland, ME)
- 45+ days ago
General information Job Title Customer Service Supervisor(Delta)-Portland Date Saturday, May 3, 2025 State Maine City Portland Base Pay Rate: $ 22.00 Seasonal Pay Rate: $ 2 Full/Part Time Full...
- Westbrook, ME (5 miles from South Portland, ME)
- 60+ days ago
- Westbrook, ME (5 miles from South Portland, ME)
- 60+ days ago
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
Demographic Data for South Portland, ME
Moving to South Portland, ME? Find some basic demographic data about South Portland, ME below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in South Portland, ME
Highest Education Level
Customer Service Managers in South Portland, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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