Customer Service Manager Jobs in Oakland, ME
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Augusta, ME (13 miles from Oakland, ME)
- 3 days ago
- Augusta, ME (13 miles from Oakland, ME)
- 3 days ago
Service Manager to lead our customer service team....
- Augusta, ME (13 miles from Oakland, ME)
- 5 days ago
- Augusta, ME (13 miles from Oakland, ME)
- 5 days ago
at Intermountain Health in Augusta, Maine, United States Job Description Job Description: The Director is responsible for leading and overseeing the Customer Service division within the Revenue...
Remote WorkSupervisor, Customer Service Management
- Augusta, ME (13 miles from Oakland, ME)
- 8 days ago
- Augusta, ME (13 miles from Oakland, ME)
- 8 days ago
Responsibilities The Supervisor, Customer Service Management leads program staff performing actions including: customer service, and other patient services. + Oversee daily operations for patient access...
Remote WorkManager Client Service Management
- Augusta, ME (13 miles from Oakland, ME)
- 12 days ago
- Augusta, ME (13 miles from Oakland, ME)
- 12 days ago
Manager Client Service Management at CVS Health in Augusta, Maine, United States Job Description At CVS Health, we're building a world of health around every consumer and surrounding ourselves...
- Augusta, ME (13 miles from Oakland, ME)
- 30+ days ago
- Augusta, ME (13 miles from Oakland, ME)
- 30+ days ago
at Datavant in Augusta, Maine, United States Job Description Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is...
Customer Service Manager | DuraMag | Waterville, ME Regular Employee | Salary Exempt What youll do: We are seeking a dynamic Customer Service Manager for DuraMag (A Shyft Group Brand) based in Waterville...
Demographic Data for Oakland, ME
Moving to Oakland, ME? Find some basic demographic data about Oakland, ME below.
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Salary for Customer Service Manager Jobs in Oakland, ME
Highest Education Level
Customer Service Managers in Oakland, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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